Quality Assurance Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the quality of all Corporate Stays apartments throughout Canada

• Evaluate Breezeway inspections, checklists, and photographs to determine property condition, cleanliness, maintenance, and overall presentation

• Recognize recurring issues related to housekeeping, maintenance, and property presentation

• Develop and uphold a uniform quality scoring system for each apartment

• Establish and track quality scores for housekeeping vendors and other service providers

• Coordinate remote video inspections and independent local audits

• Analyze guest feedback and reviews to pinpoint quality issues and recurring patterns

• Set and continuously enhance housekeeping and property presentation standards

• Ensure that corrective actions are assigned, executed on time, documented, and verified

• Create preventive quality improvement plans based on inspection outcomes, guest input, and performance trends

• Maintain and enhance operational SOPs to support consistent quality standards

• Train and coach local service providers on Corporate Stays' quality standards, inspection protocols, and procedures

• Organize targeted on-site inspections when needed to investigate ongoing issues or verify improvements

• Collaborate closely with local operations teams, housekeeping vendors, maintenance providers, and other stakeholders to address quality concerns

• Monitor quality performance and identify opportunities for process improvements, vendor accountability, and enhancing the overall guest experience

• Compile a weekly quality performance report for Laurence, emphasizing results, recurring issues, corrective measures, vendor performance, and areas needing attention

⛳️ Requirements

• Minimum of three years of relevant experience in hospitality operations, serviced apartments, furnished rentals, or short-term rental property management

• Experience overseeing housekeeping quality and property conditions across multiple locations

• Strong knowledge of property inspection tools, quality control processes, and property management software

• Excellent English communication skills, both written and verbal

• Strong analytical, organizational, and problem-solving skills

• Experience managing remote teams and collaborating with local contractors or service providers

• Ability to establish procedures, monitor performance, and hold service providers accountable for quality standards

• Capability to analyze inspection results, guest feedback, and operational data to identify trends and implement corrective actions

• Keen attention to detail and a proactive approach to identifying and mitigating quality issues

• Experience working with Breezeway, Hostaway, Guesty, or similar property management and operational platforms

• Experience in developing property inspection checklists, quality scoring systems, and vendor performance reports

• Experience coordinating quality assurance processes across multiple properties or cities

• Familiarity with housekeeping operations, maintenance workflows, and standards for furnished apartment presentation

🏝️ Benefits

• Freelance/full-time employment arrangement

• Remote work arrangement