This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Establish, execute, and oversee Quality Control standards for service provision.

• Ensure adherence to contract obligations and FAA controller training policies and procedures.

• Execute SAIC Quality Assurance guidelines, standards, and procedures.

• Lead or engage in on-site quality audits for contract-delivered training and support services.

• Gather, analyze, and assess quality and performance metrics.

• Identify adverse trends and opportunities for process enhancements.

• Educate program personnel on the use of quality assurance tools.

• Recognize non-conforming products/services and facilitate corrective and preventive measures.

• Create and maintain quality documentation and reports.

• Keep quality metrics and records updated in the CTS Management Database.

• Verify compliance with standards, requirements, and contractual specifications through product assessments and process audits.

• Ensure that configuration control and corrective action processes are operating effectively.

• Deliver quality assurance services to the FAA through SAIC’s Controller Training Solutions team.

⛳️ Requirements

• Previous FAA Certified Professional Controller with a minimum of 15 years of controller experience in En Route and/or Terminal operations, including some within the last five years.

• At least one year of experience as an FAA Staff Specialist in Air Traffic QA/QC and Training.

• Strong interpersonal skills.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• US Citizenship is mandatory.

• Capability to obtain and maintain a Public Trust clearance.

• Certified Professional Controller (CPC) certification is required.

• Preferred: Experience in FAA Terminal operations.

• Preferred: Experience at FAA Mike Monroney Aeronautical Center.

• Preferred: Comprehensive knowledge of FAA Order 3120.4S, particularly Appendices B, D, and E.

• Preferred: Familiarity with Training Enterprise and Application Management (TEAM).

• Preferred: Excellent technical writing, communication, and organizational abilities.

🏝️ Benefits

• Position allows for remote work.

• Equal Opportunity Employer.