Quality Assurance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review, authorize, or reject credentialing assets submitted in the TCoD system, which includes licenses, certifications, and background reports.

• Ensure that deals are transitioned to the correct PCC status.

• Validate the accuracy and completeness of documents in accordance with facility-specific protocols.

• Communicate with both internal and external Onboarding Specialists regarding documentation that has been denied and the reasons behind it.

• Follow up on corrected and resubmitted documentation.

• Monitor and assess suppressed items for their accuracy.

• Oversee and review At-Risk asset documentation to guarantee compliance with proper processes.

• Approve Pending OK items when deemed appropriate.

• Inform stakeholders of audit completion and offer timely feedback alongside corrective actions.

• Ensure that deals are accurately marked as ready to commence.

• Track trends in denied documentation and pinpoint common issues.

• Provide assistance on projects as required by business needs.

⛳️ Requirements

• Ability to type between 40-50 words per minute.

• Experience in a customer service role.

• Strong collaborative skills and ability to work effectively with others both within and outside the team.

• Proficient computer skills.

• Capability to handle multiple tasks simultaneously.

• Excellent organizational skills.

• Keen attention to detail.

• Ability to meet deadlines consistently.

• Capacity to manage a large and growing workload.

• Exceptional communication and grammatical abilities.

• Positive attitude and a friendly demeanor.

🏝️ Benefits

• Regular full-time employment.

• Equal Opportunity Employer/protected veterans/individuals with disabilities.

• Pay transparency and safeguarding against discrimination for discussing compensation.