Quality Assurance Analyst, QA

This is a fully remote position, open to applicants in Greece.

📋 Description

• Ensure that all customer interactions adhere to established rules, guidelines, and business objectives.

• Recognize recurring customer issues.

• Enhance the overall customer experience.

• Develop a benchmark standard for agents to utilize during customer communication processes.

• Identify key issues and relay them to team trainers and management.

• Assist in well-organized training sessions for the customer support team.

• Deliver accurate, valid, and comprehensive information following the appropriate procedures.

⛳️ Requirements

• A European passport is necessary for application.

• Must speak and write Norwegian and English fluently (C1).

• Basic proficiency in computer handling skills is required.

• Exceptional multitasking abilities.

• A strong desire to learn and teach.

• Patience and empathy are essential.

• Excellent communication skills.

• Strong ability to build interpersonal relationships.

• Previous customer support experience is advantageous but not mandatory.

🏝️ Benefits

• Performance bonuses.

• Relocation package including flight and airport pickup.

• Accommodation provided for 4 weeks.

• Flexibility to work from home from anywhere in Greece.

• Opportunities for career advancement within the company (supervisor, quality analyst, CSR2, trainer).

• Excellent work/life balance with weekends off and no night shifts.

• Health insurance coverage.

• Assistance with hiring documents and related paperwork.

• Weekly Thursday fruits and detox day (office-based).

• Activities such as outdoor runs, personal trainer sessions in the office, and both virtual and in-person activities.

• Discount cards available.