Quality Analyst, Documentation

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Review and oversee daily incident reports to ensure precise documentation, prompt follow-up, and suitable escalation.

• Coordinate the incident reporting process by collecting information, assessing documentation, and following up with relevant team members.

• Conduct investigations into incidents, including gathering and accurately recording witness statements and supporting information.

• Assess incident reports for thoroughness, accuracy, and compliance with CSD policies, procedures, and relevant funding source requirements.

• Identify sensitive or urgent compliance issues and escalate them to the appropriate leadership teams.

• Utilize Monday.com boards, CentralReach, and other reporting systems to run, review, and analyze internal reports.

• Maintain organized and confidential records of incident reports, investigations, follow-up activities, and compliance documentation.

• Monitor outstanding incident reporting requirements and collaborate with clinical and regional teams for timely resolution.

• Assist with monthly and quarterly compliance audits, documentation reviews, and continuous quality improvement initiatives.

• Organize compliance data and prepare monthly reports for Regional Directors, including updates to regional dashboards.

• Collaborate with regional leadership and clinical teams to address documentation issues, compliance-related tasks, and improvement opportunities.

• Support the Training Department with updates and resources related to compliance training across all regions.

• Aid in the development, review, and revision of organizational policies and procedures.

• Communicate updates on policies and compliance expectations through team meetings, staff emails, and other internal communication channels.

• Assist with external payor audits, including preparing documentation, gathering requested information, and supporting ad hoc reporting needs.

• Monitor compliance trends and recurring documentation issues to identify opportunities for process improvement.

• Collaborate with Compliance, Clinical Operations, Training, and regional leadership to promote consistent compliance practices.

• Maintain confidentiality and apply professional judgment when handling sensitive employee, client, and organizational information.

• Perform additional tasks and compliance-related projects as assigned.

⛳️ Requirements

• High school diploma or associate degree.

• At least 1 year of relevant professional experience providing ABA services to children with autism spectrum disorder and/or other developmental disabilities in a multidisciplinary team environment.

• Strong critical thinking and analytical abilities, including the capacity to assess incidents, gather pertinent information, and accurately document witness statements.

• Excellent organizational skills with the capability to manage multiple reports, deadlines, and follow-up activities.

• Ability to identify sensitive or time-sensitive situations and decide when escalation is necessary.

• Strong written and verbal communication skills, with the ability to engage professionally with clinical teams, regional leadership, and other stakeholders.

• Proficiency in Microsoft Office, particularly Word and Excel, including the ability to review, analyze, and interpret documents and reports.

• Experience with CentralReach is preferred.

• Strongly preferred knowledge in content development, instructional design, adult learning, and experiential learning.

• Ability to interpret and implement organizational policies, procedures, and relevant regulations.

• High attention to detail and a commitment to maintaining accurate, complete, and confidential records.

• Capability to exercise confidentiality, discretion, and sound professional judgment.

• Ability to work effectively with diverse populations across ethnic, linguistic, cultural, and economic backgrounds.

• Ability to obtain criminal record clearance through the Department of Justice.

• Capability to work remotely while adhering to a consistent schedule of 8:00 AM–5:00 PM Pacific Time, Monday through Friday.

• Reliable transportation is required, along with a valid driver's license, current auto insurance, and an acceptable driving record in accordance with CSD/NIAC standards.

🏝️ Benefits

• Competitive, market-based salary

• Paid time off (PTO)

• 401(k) plan

• CSD-issued devices

• Free college or tuition reimbursement through our Dreams Come True program

• Opportunities for professional development and career advancement