Quality Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee customer interactions via phone, chat, email, and social media platforms.

• Assess quality benchmarks and pinpoint opportunities to enhance the customer experience.

• Generate performance reports and share insights with senior leadership and management.

• Evaluate discrepancies and suggest actionable plans.

• Review social media interactions and propose enhancements and contingency strategies.

⛳️ Requirements

• High school diploma or ongoing/completed higher education.

• Excellent communication and writing capabilities.

• Detail-oriented, analytical, and well-organized profile.

• Background in customer service and process standardization.

• Competence with computers, systems, and intermediate Excel knowledge.

🏝️ Benefits

• Position also available for candidates with disabilities.