Psychiatry Front Office & Billing Specialist – VP

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and empathetically respond to incoming patient calls.

• Initiate outbound calls to patients as required.

• Engage in communication with patients, parents/guardians, and healthcare providers.

• Manage sensitive or emotional discussions with patience and professionalism.

• Accurately take messages and document interactions with patients.

• Follow up with patients concerning appointments, paperwork, insurance, and other requirements.

• Schedule, reschedule, and oversee patient appointments.

• Coordinate appointments for new patients and their follow-ups.

• Assist in completing patient intake processes.

• Collect and verify demographic and insurance details.

• Ensure that patient records and documentation are complete and accurate.

• Verify patient eligibility and insurance benefits.

• Review insurance details and identify any coverage issues.

• Assist with obtaining prior authorizations for appointments and medications.

• Follow up with insurance companies regarding the status of authorizations.

• Maintain precise documentation of authorization requests and outcomes.

• Help in processing patient payments.

• Review accounts to identify outstanding balances or issues.

• Assist with billing follow-up and denial management.

• Communicate with patients regarding billing inquiries when appropriate.

• Maintain accurate billing documentation.

• May assist with provider credentialing and payer enrollment with major health insurance companies after core responsibilities are established.

⛳️ Requirements

• Minimum of 2 years of experience in healthcare VA, medical reception, medical administration, or a similar role.

• Strong experience in managing patient phone calls.

• Proficient in scheduling and patient intake processes.

• Familiarity with insurance verification procedures.

• Prior authorization experience is highly preferred.

• Knowledge in medical billing and/or denial management.

• Experience with Tebra is strongly preferred.

• Background in behavioral health, psychiatry, psychology, or other mental health practices is a significant advantage.

• Excellent verbal and written communication skills in English.

• Strong attention to detail and documentation capabilities.

• Ability to work independently with minimal supervision.

• Comfortable with learning new software and healthcare workflows.

• Reliable internet connection, computer, and a professional work environment.

• Comfortable handling confidential patient information and adhering to HIPAA regulations.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments, every time.

• Payments processed through Wise.

• Direct training provided by clients.

• Dedicated Account Manager as your point of contact.

• Stable, long-term placement with a growing U.S.-based company.

• Exposure to a variety of modern SaaS platforms.

• Opportunities for increased responsibilities as the company grows.

• Recognition for tenure among long-term team members.

• Clear escalation paths available.

• 100% remote work from home.

• Supportive team culture across all accounts.

• Potential for increased hours or additional accounts based on performance.

• Enhance your U.S. industry experience.

• Exposure to various practice types and platforms.

• Strengthen your resume with verified, legitimate U.S. client experience.