Psychiatric Practice Patient Access, Front Desk & Intake

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls, assess patient needs, address inquiries, and arrange appointments.

• Assist patients in navigating the intake process and ensure all necessary paperwork is completed.

• Support patients with online forms, medication history, and other intake-related information.

• Clarify practice policies and procedures, including those regarding cancellations.

• Follow up with patients who are tardy or have missed their scheduled Zoom appointments.

• Facilitate connections for patients attending Zoom appointments.

• Check Charm Health to confirm appointment payments.

• Identify significantly overdue payments for further follow-up.

• Conduct insurance eligibility and benefits verification in accordance with the established checklist.

• Maintain precise patient records and adhere to privacy regulations.

• Interact with patients in a professional and empathetic manner, including those who may be anxious, frustrated, or emotionally distressed.

⛳️ Requirements

• Hands-on experience in a psychiatric or mental health practice is essential.

• Knowledge of commonly prescribed psychiatric medications, including antidepressants and SSRIs, is required.

• Basic understanding of the functions of common anxiety medications.

• Knowledge of copays, coinsurance, deductibles, visit limits, eligibility checks, and insurance benefits verification.

• Experience with electronic medical record systems is necessary.

• Familiarity with Charm Health is advantageous.

• Experience in managing incoming calls through a business phone system is needed.

• Familiarity with RingCentral is preferred.

• Strong, professional verbal communication skills are required.

• Ability to convey information in an easily understandable manner for patients.

• Excellent attention to detail and consistent follow-through are essential.

• Capable of managing patient calls and intake tasks without missing steps.

• A reliable work history and a commitment to a full-time schedule are necessary.

• Ability to work independently in a busy telehealth setting.

• Professionalism, accountability, and a stable employment history are critical.

🏝️ Benefits

• Competitive hourly wage.

• Timely payments, consistently.

• Payments processed through Wise.

• Direct client training is provided.

• Dedicated Account Manager as your point of contact.

• Stable, long-term position with a growing U.S.-based company.

• Exposure to a variety of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure among long-term team members.

• Clear escalation paths available.

• 100% remote work — operate from home.

• Supportive team culture across all accounts.

• Possibility for increased hours or additional accounts based on performance.

• Opportunity to build your U.S. industry experience.

• Exposure to various practice types and platforms.

• Enhance your resume with verified, legitimate U.S. client experience.

• We value loyalty and acknowledge those who grow with us.