Provider Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address routine inquiries from providers regarding schedules, workflows, processes, and operational expectations by utilizing established standard operating procedures and reference materials.

• Manage inbound provider requests through Slack, adhering to predefined service level expectations.

• Conduct initial troubleshooting for common provider platform and login issues by following documented runbooks.

• Direct requests that necessitate action from credentialing, licensing, onboarding, scheduling, same-day call-outs, IT, payroll, and clinical leadership teams to the appropriate internal owner.

• Ensure that providers have received a response or a clear next step, and effectively close the loop on assigned requests.

• Accurately document provider communications, inquiries, and resolutions in the systems of record.

• Follow assigned priorities and shift schedules as instructed, which may include evening and weekend hours.

• Escalate any unfamiliar clinical, quality, licensure, or compliance questions to the manager or designated owner.

• Participate in scheduled OpenLoop holiday coverage.

• Carry out additional duties as assigned.

⛳️ Requirements

• 0–1 years of experience in a support, service, administrative, or operations role; exposure to healthcare or telehealth is advantageous but not mandatory.

• High school diploma or equivalent is required.

• An Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is a plus.

• Possess clear and professional written communication skills with a provider-facing, service-oriented approach.

• Strong attention to detail and consistency; capable of accurately following documented procedures.

• Reliable in terms of attendance, communication, and responsiveness.

• Comfortable with asking questions and escalating matters promptly instead of deviating from established procedures.

• Basic proficiency in Google Workspace (Docs, Sheets, Calendar) and Slack.

• Willing to learn ticketing systems (e.g., Zoho Desk) and clinical platforms.

• Able to manage Protected Health Information appropriately and complete HIPAA training.

• Available to work assigned evening and weekend hours (CST).

• Must be able to participate in scheduled holiday coverage.

• Must answer the visa sponsorship question; the position is located in the United States.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) + Company Match.

• Life Insurance.

• Pet insurance.

• Scheduled OpenLoop holiday coverage.