Provider Services Representative I

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver non-clinical administrative assistance to network providers, staff, community stakeholders, state and local agencies, and/or other managed care organizations.

• Provide accurate and timely support to network providers via telephone and/or email.

• Handle incoming calls for a call center and deliver exceptional customer service.

• Connect callers with the appropriate individuals, disseminate information, offer technical support, and respond to inquiries.

• Assess emails and calls, directing or transferring questions, concerns, and issues to the relevant Trillium unit or department.

• Manage sensitive, confidential, and complex information with professionalism and discretion.

• Prepare, process, and evaluate both oral and written documents.

• Assist with the creation of informational materials, reports, and special projects.

• Address and resolve inquiries, concerns, questions, and complaints from callers.

• Conduct general clerical tasks, including scheduling meetings/events, performing research, reporting findings, and documenting meeting minutes.

⛳️ Requirements

• High School Diploma or GED along with one (1) year of clerical experience; OR an equivalent combination of education and experience.

• Must be a resident of North Carolina.

• A valid driver’s license is required.

• Ability to travel within the catchment area as needed.

• Provider Support Service Line operates from 7:00 a.m. to 6:00 p.m. Monday – Saturday.

• Availability to work weekends, holidays, and/or during disaster events or responses may be necessary.

• Preferred: Two (2) years of clerical or direct customer service experience, including at least six (6) months in a call center setting.

• Preferred: One (1) year of experience in behavioral or mental health, substance abuse, developmental disabilities, or physical/medical health fields.

• All candidates must successfully pass a drug test as a condition of employment.

🏝️ Benefits

• Competitive benefits package.

• Work-from-home opportunities for most positions.

• Flexible work schedules with management approval for certain roles.

• Health Insurance with no premium for employee coverage.

• Flexible Spending Accounts available.

• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.

• NC Local Government Retirement Pension (defined-benefit plan).

• 401k with a 5% employer match and immediate vesting.

• Qualifying employer for Public Service Loan Forgiveness (PSLF).

• Quarterly stipend for remote work supplies.