Provider Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure that providers meet compliance and are approved by the relevant agencies for participation in all scholarship programs.

• Foster a robust culture of service.

• Assist in the onboarding process for all providers.

• Provide support to partner schools as they enroll Step Up students.

• Investigate payment and invoice inquiries.

• Navigate application periods and collaborate with external-facing departments.

• Offer support to partner agencies, including the Department of Education, as necessary.

• Build and maintain essential internal and external working relationships.

• Provide support and assistance to fellow team members.

• Conduct outbound calling projects as required.

• Engage in regular coaching and feedback sessions with the supervisor.

• Comprehend call center metrics and industry benchmarks.

• Assist with special projects, such as AUP, as necessary.

• Occasionally perform school visits or participate in community outreach events.

• Uphold the integrity, accuracy, and confidentiality of sensitive program data.

• Identify opportunities for continuous improvement and advocate for best practices.

• Report directly to the Manager of Provider Relations.

⛳️ Requirements

• Proven success and a strong track record in relevant professional/life experiences, job functions, projects, or industries.

• Military service can be considered as a substitute for professional experience and/or formal education requirements.

• High school diploma; a college degree is preferred but not mandatory.

• Ability to work across different functions.

• Preferred 2 years of experience in an office environment.

• Minimum of 2 years of customer service experience.

• Strong skills in customer service and relationship building.

• Attention to detail with experience in maintaining accurate and confidential data.

• Ability to adapt, prioritize tasks, and resolve issues in a fast-paced setting.

• Proficient in computer use, including strong skills in Word, Outlook, Excel, and PowerPoint.

• Excellent written and verbal communication skills.

• Strong organizational and prioritization abilities.

• A valid driver’s license and proof of insurance may be required, depending on job responsibilities.

• Must be capable of lifting up to fifteen (15) pounds.

🏝️ Benefits

• Medical, dental, and vision insurance.

• HSA, FSA, and Lifestyle Spending Accounts.

• 401(k) plan with company matching.

• Fourteen paid holidays.

• Care and Parental Leave.

• Flexible Leave policy.

• Options for remote work.

• Mentorship programs.

• Management training.

• Opportunities for professional development.

• Dedicated coaching team.

• Employee-led committees.

• Recognized award-winning culture and workplace.