Provider Engagement Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to inbound and outbound provider calls in a timely and professional manner.

• Utilize internal systems, reference tools, and workflow knowledge to provide clear and accurate information.

• Aim for resolution on the first call whenever feasible.

• Maintain a positive, service-oriented, and solution-focused approach during provider interactions.

• Record all provider interactions and their outcomes in the Phone Tracking System.

• Ensure documentation is completed promptly after each call.

• Identify any workflow or system-related challenges and escalate them to the relevant internal teams.

• Work collaboratively with internal departments to address provider inquiries and issues.

• Engage in team meetings, workflow training sessions, and quality review discussions.

• Foster a supportive and collaborative team atmosphere.

⛳️ Requirements

• Entry-level position; previous customer service or call center experience is advantageous but not mandatory.

• Quick adaptability to new systems and processes.

• Excellent interpersonal and communication abilities.

• High level of reliability and professionalism.

• Comfortable in a fast-paced, service-oriented environment.

🏝️ Benefits

• Flexible work schedule.

• Monday to Friday workweek.

• 8 hours of work each day.