Provider Engagement Manager I

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily relationships with a designated portfolio of provider practices, which includes larger practices and accounts featuring multiple stakeholders or complex performance requirements.

• Establish trust with practice executives, providers, and staff members.

• Evaluate provider participation, quality, and risk adjustment performance.

• Deliver clear, data-driven insights and recommendations to practice stakeholders in both virtual and in-person meetings.

• Create and implement practice-specific engagement and performance enhancement plans.

• Encourage the adoption of program workflows and ensure follow-through on agreed actions.

• Proactively identify risks to participation, satisfaction, and retention.

• Independently resolve routine issues and coordinate the timely escalation of matters that require leadership or specialized support.

• Collaborate with Clinical Operations on record preparation and practice workflows.

• Work alongside Sales and Customer Success on transitions, account priorities, and provider needs.

• Coordinate responses to provider inquiries and concerns across various teams.

• Keep accurate records of practice interactions, commitments, and progress using Salesforce and other relevant tools.

• Assist in educating providers about Vatica Health offerings and develop a strong understanding of Cozeva quality capabilities as the business evolves.

⛳️ Requirements

• Bachelor’s degree or a combination of education and relevant experience equivalent to it.

• A minimum of three years in provider-facing account management, provider engagement, provider relations, or a similar role.

• Experience working with a large health system that supports provider practices or manages provider relationships.

• Familiarity with value-based care, quality measures, risk adjustment, and Medicare programs, including HEDIS and Stars where applicable.

• Proven capability to independently manage a portfolio, foster relationships across executive, clinical, and practice teams, and influence actions without direct authority.

• Strong analytical skills to interpret performance information, convert findings into actionable recommendations, and communicate effectively in both virtual and in-person settings.

• Willingness to visit provider practices within the assigned territory.

• Expected travel of up to 25%.

• Additional experience with multi-site practices, medical groups, health plans, accountable care organizations (ACOs), or other value-based care organizations is advantageous.

• Proficient in Salesforce or a similar CRM, Excel, and data visualization tools such as Power BI.

🏝️ Benefits

• Competitive salary commensurate with experience and skills.

• Potential for bonuses (based on role and at the company’s discretion).

• 401k plans available.

• Opportunities for growth and advancement.

• Comprehensive Medical, Dental, and Vision insurance plans.

• Tax-free Dependent Care Account.

• Life insurance, as well as short-term and long-term disability coverage.

• Excellent Paid Time Off (PTO) policy.

• Supportive work-life balance environment.

• Strong, collaborative teams.