Property Management Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to tenant inquiries via phone, email, and text within designated response times.

• Record maintenance requests and provide tenants with confirmation notifications.

• Dispatch rent reminders, late payment notices, move-in and move-out instructions, and building announcements.

• Elevate emergency situations to the property manager.

• Publish vacancy advertisements and engage with prospective tenants.

• Arrange property showings and manage rental applications along with screening processes.

• Draft lease agreements for review, electronic signature, and subsequent follow-up.

• Monitor lease timelines, renewals, rental payments, deposits, and key conditions.

• Create checklists for move-in and move-out inspections.

• Generate work orders, assign vendors, compare quotes, and organize repair schedules.

• Verify tenant access and ensure follow-up until repairs are completed.

• Maintain records of vendor contacts, pricing, insurance, and license expiration dates.

• Schedule routine maintenance tasks.

• Document rent collections, late fees, outstanding balances, invoices, bills, receipts, and deposits.

• Reconcile monthly bank and credit card transactions.

• Prepare monthly reports on property income, expenses, and net revenue.

• Gather vendor W-9 forms and keep records for 1099 submissions.

• Identify unusual charges or missing payments.

• Organize files related to tenants, leases, and properties.

• Keep track of insurance policies, permits, and property tax deadlines.

• Manage calendars for property showings, inspections, and vendor visits.

• Update databases for tenants and units.

• Compile weekly status reports.

• Issue monthly statements to owners and secure approval for repairs exceeding specified limits.

• Address basic inquiries from property owners.

⛳️ Requirements

• Previous experience in property management, leasing, or real estate administrative support.

• Practical experience with at least one property management software such as AppFolio, Buildium, Rent Manager, Yardi, or TenantCloud.

• Familiarity with QuickBooks Online or Xero and fundamental bookkeeping skills (payments, invoices, receipts, reconciliation).

• Knowledge of lease agreements, including renewals, deposits, late fees, and notifications.

• Proficient in English (C1 or higher), both spoken and written, with a professional telephone demeanor.

• Experience with Google Workspace or Microsoft 365, particularly in spreadsheets and shared drives.

• Familiarity with e-signature platforms such as DocuSign or Dropbox Sign.

• Proficient with phone systems like RingCentral, OpenPhone, or Google Voice.

• Basic knowledge of tenant screening processes and US fair housing regulations.

• Awareness of the fact that landlord-tenant regulations differ by state.

• A computer with a minimum of 8GB RAM and an Intel i5/AMD Ryzen 5 processor or better.

• Internet speed of no less than 40MBPS.

• A headset with a high-quality noise-canceling microphone and a webcam.

• A backup computer and internet connection.

• A quiet and dedicated home workspace.

🏝️ Benefits

• No benefits package included.