Property Claims Adjuster – Inside

This is a fully remote position, open to applicants in Connecticut, +21 more states.

📋 Description

• Conduct investigations, evaluations, estimations, and processing of property claims primarily via phone or other internal communication methods.

• Manage both personal and commercial losses, including structural damage, contents, additional living expenses, scheduled property, and business income losses.

• Address contents claims and inquiries regarding coverage.

• Deliver tailored claims services to insured clients by assigning preferred contractors and/or independent adjusters for on-site work.

• Review the quality and timeliness of work performed by assigned independent adjusters and preferred contractors.

• Assist resolution specialists with tasks related to contents valuation and depreciation holdback.

• Adhere to policies and procedures concerning contact and communication, coverage verification, liability determination, loss investigation, claim valuation, forms, reports, negotiation, and settlement.

• Investigate and finalize a minimum average of 70 claims per month, or 85 for those primarily involving contents.

• Support catastrophe claims handling across the company’s operational territory, including possible overnight travel or extended stays as requested.

• Participate in claims and other integrated company teams as assigned.

• Maintain effective communication with agents, sales representatives, marketing personnel, and underwriting associates.

• Report to a Manager, Property Claims.

• Perform additional duties as required.

⛳️ Requirements

• Must reside and work within one of the approved U.S. states: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, or Wisconsin.

• Experience as an Encova Insurance inside property specialist or in a similar role within the industry is essential.

• A college degree or equivalent in insurance or business is mandatory.

• Must obtain and maintain all relevant adjuster licensing.

• Required to pass the claims adjuster license exam(s) for applicable states within six months of hire.

• Comprehensive knowledge of claims settlement techniques, Encova’s personal and commercial policy products, current legal rulings impacting claims handling, company procedures, policies, and practices.

• Demonstrated good judgment in decision-making.

• Strong communication skills and exceptional interpersonal abilities.

• Proficient negotiation skills.

• Effective setup and oversight of all claims.

• Continuing education in insurance is preferred and may be pursued through IIA, CPCU, or other accredited insurance education providers.

🏝️ Benefits

• Bonus opportunities.

• Health, Dental & Vision Insurance coverage.

• Company-sponsored life and income protection plans.

• Eligibility to partake in a company incentive bonus program.

• 401(k) Retirement Plan with a 100% company match up to 7% of annual salary.

• Paid Time Off, Paid Holidays, and Floating Holidays.

• Flexible Work Arrangements, including hybrid and remote options based on the role.

• Engaging, challenging, and financially rewarding career opportunities.

• Opportunities for professional learning and growth.