Property Associate – Claim Representative

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Engage in comprehensive training that covers insurance policies, claims processes, systems, and procedures through virtual sessions, classroom instruction, and on-the-job training.

• Review, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Investigate and assess pertinent facts and documents, including leases, contracts, and by-laws.

• Determine and implement coverage for building damages in accordance with policy terms.

• Establish precise scopes of damages for both building and contents losses.

• Create written estimates and/or utilize computer-assisted estimating tools.

• Communicate promptly and professionally with customers, claimants, and internal stakeholders.

• Maintain accurate records of claim activities in claims management systems.

• Adapt to AI, digital transformation, new technologies, system upgrades, and digital tools.

• Develop skills to manage claims independently and progress toward full claims-handling responsibility after the standard 9-12 month program.

• Assess and inspect residential and commercial properties, including roofs, attics, crawl spaces, and other confined spaces.

• Undertake extensive travel, including overnight stays, to assist customers across various locations.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED and a minimum of one year of customer service experience.

• Bachelor’s Degree.

• Prior internship or work experience in customer service or the insurance sector.

• Willingness to obtain an active adjuster license where required by state regulations.

• Valid driver's license.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Eagerness to learn claims management and estimating software.

• Strong verbal and written communication capabilities.

• Ability to exercise sound judgment and make effective decisions within established authority.

• Exceptional customer service skills.

• Attention to detail and strong organizational abilities; capable of managing multiple tasks and prioritizing effectively.

• Basic conflict resolution skills.

• Willingness to acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the role.

• Ability to assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined spaces.

• Capability to carry, set up, and climb ladders weighing approximately 38-49 pounds.

• Willingness to travel extensively, including overnight stays.

• Must be able to work at both residential and commercial locations.

🏝️ Benefits

• Health insurance available from the first day of employment for employees and eligible family members.

• 401(k) plan with dollar-for-dollar matching up to the first 5% of eligible pay.

• Paying it Forward Savings Program for employees with student loan debt.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of Paid Time Off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, free professional counseling, and health coaching.

• Matching Gift and Volunteer Rewards program.

• Performance-based cash incentive awards.