Project Manager – Solution Delivery

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Responsible for the execution of Clinical Laboratory Customer Implementation Projects from the signing of contracts to project completion.

• Establish clear expectations with both internal and external clients prior to contract finalization.

• Propel project initiatives while gathering, organizing, and disseminating project information.

• Enhance team proficiency in project documentation, process enhancement, and data analysis.

• Propose, collaborate on, negotiate, present, and distribute reports and dashboards.

• Create and communicate comprehensive project plans to project teams, internal leadership, and customer stakeholders.

• Compile and sustain project timelines.

• Conduct regular meetings with internal and external project teams to oversee and manage progress.

• Provide updates to internal stakeholders regarding project status, trends, and forecasts.

• Ensure precise and timely weekly inputs of project data.

• Counsel customers on managing organizational change.

• Identify and communicate project risks.

• Collaborate with local sales and service teams to ensure sustainable product placement.

• Engage in continuous improvement initiatives.

• Coordinate the availability and allocation of project resources.

• Oversee cross-functional processes and address customer-impacting issues across Waters departments.

• Support the business goals of sales partners.

• Evaluate customer processes through business reviews to pinpoint opportunities for process improvement and enhanced services.

• Manage customer expectations through formal business reviews and informal communications such as calls or visits.

⛳️ Requirements

• Bachelor's degree (BA/BS) in life sciences, business, or engineering.

• A minimum of 3 years of clinical laboratory experience or equivalent.

• Experience in project management within a technical or laboratory customer setting.

• Proven knowledge of the US Clinical Laboratory Diagnostics or Healthcare Industry.

• Familiarity with Standard Laboratory Practices and the Laboratory Regulatory environment (CAP, CLIA, COLA).

• Demonstrated leadership skills in cross-functional projects, teams, and programs.

• Exceptional interpersonal, communication, and presentation skills for both internal and external stakeholders.

• Consistent professionalism in interactions with customers and cross-functional teams.

• Proficiency in risk and escalation management as well as conflict resolution.

• Understanding of Project Management, Risk Management, and Change Management methodologies.

• Willingness and ability to travel up to 50% of the time.

• Experience with laboratory instrumentation, automation systems, and informatics is preferred.

• Project Management Professional (PMP) Certification is preferred.

• An advanced degree in a relevant field is preferred.

• Knowledge of or certification in LEAN/Six Sigma is preferred.

🏝️ Benefits

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Opportunities for learning, growth, and development.

• Flexibility and work-life balance.

• Workplace accommodations considered in accordance with applicable law.

• COVID-19 testing may be available and/or required in certain locations.