Project Manager, Professional Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee client implementations and migration projects from the initial requirements and planning stages through testing, go-live, and post-implementation support.

• Develop project plans, milestones, customer testing strategies, cutover approaches, and contingency plans.

• Coordinate software upgrades, testing processes, and dependencies among technical and client teams.

• Manage multiple client engagements or workstreams, including enhancements and statements of work.

• Monitor project scope, timelines, budgets, resource capacity, dependencies, risks, and delivery commitments.

• Track project expenditures against the plan, forecast variances, and take action when financial or delivery objectives are at risk.

• Identify risks and constraints, outline next steps, and escalate issues when senior support is necessary.

• Maintain precise project plans, requirements, workflows, testing records, defects, decisions, and reporting.

• Generate scheduled reports on milestones, deliverables, velocity, burndown, budget performance, resource capacity, and timeline risks.

• Act as a client point of contact, clarifying expectations, responsibilities, decisions, and next steps.

• Facilitate project meetings, status updates, escalations, and discussions for decision-making.

• Simplify technical topics for non-technical audiences while providing technical teams with business context.

• Foster client trust through transparent communication, realistic expectation-setting, sound judgment, and consistent follow-through.

⛳️ Requirements

• 3–5 years of experience in project management, ideally within software implementation or SaaS environments.

• Proven ability to manage multiple projects concurrently in a fast-paced environment.

• Strong analytical, organizational, and prioritization abilities.

• Effective communication skills, including the capability to translate technical concepts for non-technical audiences and vice versa.

• Experience working both independently and in collaborative, cross-functional team environments.

• Ability to adapt to changing priorities, demands, and timelines with poise.

• Familiarity with AI-assisted tools for project documentation, reporting, and workflow efficiency.

• Excellent verbal and written communication skills.

• Bachelor’s degree in Computer Science, Business, or a related field preferred; equivalent professional experience will be taken into account.

• Familiarity with Smartsheet, Jira, Confluence, or similar project management and collaboration tools.

• Ability to manage resource capacity, identify when intervention is necessary, and resolve or escalate delivery issues.

• PMP certification is strongly preferred.

• Experience or certification as a Scrum Master is strongly preferred.

• Previous experience in the direct selling or MLM industry is strongly preferred.

🏝️ Benefits

• Occasional travel may be required for client or project needs.

• Increasing autonomy to lead engagements, make recommendations, resolve issues, and determine when escalation is necessary for additional support.

• Opportunities to discover improved methods for planning, communication, risk management, and client delivery.

• An inclusive workplace dedicated to fostering diverse, equitable, and inclusive teams.

• Alternative accommodations available at any stage of the recruitment process.