Project Manager – PMO

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee customer projects from initiation to completion by utilizing established PMO methodologies, internal tools, and required governance procedures.

• Validate project objectives, scope, deliverables, milestones, acceptance criteria, roles, and responsibilities with both internal and external stakeholders.

• Create and uphold project plans, schedules, forecasts, status reports, meeting documentation, and essential project paperwork.

• Facilitate client-facing kickoff, progress, governance, and closure meetings; ensure timely and precise communication of project information to stakeholders.

• Maintain RAID logs encompassing risks, issues, actions, and decisions; assign ownership, track due dates, eliminate obstacles, and escalate concerns when necessary.

• Coordinate and manage internal teams, external partners, vendors, and customer resources across projects involving various technologies, resources, or locations.

• Handle multiple engagements and competing requests while keeping a focus on scope, schedule, budget, quality, and customer satisfaction.

• Track project financials, billings, revenue, margins, resource utilization, and forecasts; provide precise updates to management and address discrepancies.

• Manage scope against the relevant statement of work and address out-of-scope requests through change control, change orders, or event notices.

• Hold project team members accountable for their commitments, deliverable quality, time tracking, and compliance with project and quality-management processes.

• Secure necessary approvals and sign-offs, supervise the delivery and review of project assets, and finalize administrative and operational closure activities.

• Utilize ServiceNow and other approved enterprise platforms to keep project, portfolio, financial, resource, and status information up to date.

• Contribute to PMO processes, procedures, templates, delivery standards, and initiatives aimed at continuous improvement.

• Assist in customer relationship management and business development efforts as a trusted advisor in project delivery.

⛳️ Requirements

• Bachelor’s degree or a combination of education and relevant work experience equivalent to a four-year degree.

• A minimum of four years of relevant project management experience, particularly with customer-facing accountability for external projects within IT professional services, consulting, or technology delivery sectors.

• Proven experience managing complex projects with numerous workstreams, technologies, resources, vendors, or customer sites.

• Established record of delivering projects on schedule and within budget while fulfilling agreed-upon customer expectations and business outcomes.

• Experience in managing project scope, schedules, budgets, forecasts, risks, issues, actions, decisions, change controls, acceptance criteria, and project closure.

• Capability to manage multiple priorities concurrently, handle escalations, resolve challenges, and communicate decisions and their implications clearly.

• Strong skills in stakeholder management, facilitation, leadership, business writing, presentations, negotiation, and decision-making.

• Proficiency in Microsoft Office, Microsoft Teams, collaboration platforms, and project or portfolio management systems.

• Willingness and ability to travel to customer or business locations as required; travel is not anticipated to exceed 50 percent.

• PMP, CAPM, or a similar project management certification is preferred.

• Experience with ServiceNow for project, portfolio, resource, financial, or status management is preferred.

• Background in managing large or highly complex customer engagements, including projects valued at $500,000 or more is preferred.

• Familiarity with supporting cybersecurity, cloud, data center, networking, data, managed services, or other technology services engagements is preferred.

• Experience in contributing to PMO process improvements, delivery methodologies, templates, standards, or operational maturity initiatives is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and remote work options.