Project Manager III

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the Findings & Assurance Register, which involves logging findings, designating owners and due dates, and identifying escalation risks.

• Monitor Deal Gate submissions in accordance with the five-working-day SLA while maintaining decision records and evidence packs.

• Assemble DAO Scorecard data and reporting metrics.

• Manage the scheduling, agendas, action logs, and follow-up tracking for assurance and mobilization forums.

• Assist with the administration of the Operational Readiness Review and gather evidence prior to go-live decisions.

• Evaluate and manage variances in relation to register due dates and Deal Gate SLA windows, escalating risks and implications for patient safety.

• Ensure version control and distribution of governance documents and DAO artifacts.

• Coordinate with stakeholders across EDE, Account Owners, and Service Delivery Managers.

• Integrate new findings from healthcare accounts into the register.

• Generate reporting packs for leadership within the Healthcare Vertical and Assurance sessions with Account Executives.

• Provide guidance to supporting coordination staff and promote knowledge sharing within the DAO operations team.

⛳️ Requirements

• A High School Diploma or regional equivalent is mandatory.

• A Bachelor's Degree is required; relevant experience may be accepted in lieu of the degree at the manager's discretion.

• CAPM or PMP certification is preferred.

• ITIL Foundation certification is a plus.

• 5-7 years of experience in project or program management is essential.

• Proven experience working within or providing support to healthcare accounts or healthcare IT environments is required.

• Intermediate understanding of the project and delivery lifecycle is necessary.

• Intermediate knowledge of Rackspace's Healthcare Vertical goals and strategy, including the Healthcare Delivery Assurance Office operating model, is needed.

• Familiarity with healthcare delivery environments, including clinical workflows and regulatory scopes, is important.

• Basic to intermediate knowledge of healthcare terminology and risk categories, including HIPAA, PHI, and EHR platforms like Epic and Cerner, is expected.

• Proficiency in project management, delivery management, risk assessment/management, stakeholder management, process improvement, business analytics, presentation development, and Jira Software is essential.

• Flexibility to work a weekend day regularly and during holidays, as required for 24/7 operations and alignment with US Healthcare Vertical working hours.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and advancement.

• Supportive work environment with a focus on teamwork and collaboration.

• Generous paid time off and holiday schedules.