Project Manager II

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Spearhead Professional Services engagements and execute projects according to established Statements of Work (SOW).

• Manage timelines, communications, and change management from project kickoff through User Acceptance Testing (UAT) and final closure.

• Identify and resolve technical challenges for both customers and engineers.

• Create customized progress reports that convey insights and risks to both internal and external stakeholders.

• Facilitate proactive and prescriptive onboarding processes for enterprise customers in collaboration with Customer Success Managers and Forward Deployed Engineers.

• Assist customers with migration and the expansion of platform use cases.

• Evaluate account health and develop actionable success plans alongside Customer Success Managers.

• Align diverse stakeholders with competing priorities towards shared objectives.

• Contribute to the enhancement of team structure, processes, and performance metrics.

• Lead internal initiatives such as product feature betas, data projects, and large-scale migrations.

⛳️ Requirements

• Over 5 years of experience managing intricate, multi-faceted projects involving both internal and external stakeholders.

• Demonstrated success in supporting customers through technical implementations, complex migrations, or software onboarding processes.

• Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or a similar project management certification is preferred.

• Strongly preferred experience in Cybersecurity, IT, or Business Operations.

• Proficient in Smartsheet or similar project management tools such as Monday.com or Asana.

• Experience with Salesforce and data analytics tools like Looker or Omni to monitor progress.

• Skilled in utilizing AI tools to enhance project creation, improve clarity in communication, and expedite delivery quality.

• Familiar with User Acceptance Testing (UAT), change management, and strategies for mitigating project risks.

• Uphold a high standard of excellence in project delivery with a focus on dependable outcomes.

• Capable of adjusting communication frequency, tone, and content for various audiences.

• Ability to grasp detailed technical aspects while aligning tasks with overarching business strategies.

• Proficient in connecting teams and initiatives across Customer Success, Sales, Product, and Engineering departments.

🏝️ Benefits

• Equal employment opportunities are provided to all employees and applicants without discrimination based on sex, race, color, social origin, genetic features, language, religion or belief, political or other opinion, membership in a national minority, property, birth, disability, age, or sexual orientation.