Project Manager I

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and effectively execute a portfolio of client projects, including fulfillment onboarding, standalone WMS and OMS launches, as well as Professional Services engagements.

• Take ownership of Stord’s customer onboarding journey from contract signing to hypercare support.

• Coordinate systems, infrastructure, standard operating procedures (SOPs), training, testing, launch, post-deployment feedback, and customer enhancement requirements.

• Balance customer outcomes with resource limitations, timelines, changes in scope, milestone risks, and project budget constraints.

• Monitor onboarding progress and performance metrics, including timelines, scope commitments, revenue, KPIs, and areas for improvement.

• Design and implement technology solutions and new systems/processes for existing customers within Stord’s supply chain network.

• Deploy internal tools and assist customers in migrating from legacy systems to Stord software.

• Enhance Stord’s service offerings, solution design processes, and onboarding experiences.

• Identify opportunities for efficiencies in Supply Chain and throughout the organization.

• Serve as an advocate for Stord's values and promote continuous improvement.

• Collaborate with Commercial, Implementation, Integration, Operations, and customer stakeholders.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Adaptable team player who performs well under pressure.

• Capable of seeking clarification and challenging unfounded assumptions or expectations.

• Strong drive and resilience to eliminate obstacles and empower teams to achieve objectives.

• Experience in leading functional, technical, and operational team members to meet program goals.

• Background in a cross-functional, customer-focused change role, such as consultant, manager, or customer implementation manager.

• Experience within a supply chain services, SaaS, and/or consulting environment.

• Proven ability to deliver results in a complex, fast-paced setting while managing multiple priorities.

• Experience in mitigating risks and managing limited resources effectively.

• Passion for continuously enhancing tools and processes.

• Willingness and ability to travel up to 50% for customer-critical milestones.

• Highly encouraged: Experience in Supply Chain or Logistics, particularly with WMS, OMS, SaaS, and/or fulfillment solutions.

• Highly encouraged: Experience in functional and/or technical solution design.

• Highly encouraged: Background in transformation initiatives, including business process change management and phasing out legacy systems.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• A supportive and inclusive workplace culture.