Project Manager, Delivery Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a cross-functional project team in delivering Interactive Response Technology (IRT) for the management of randomization and drug supply.

• Manage client expectations concerning timelines, delivery, scope, and responsibilities.

• Facilitate client kickoff meetings and provide support during specification review sessions.

• Oversee project schedules and scope; track necessary tasks for timely client user acceptance testing (UAT).

• Conduct internal and external meetings; establish agendas, distribute minutes, and drive action items forward.

• Evaluate project risks and escalate issues through defined communication channels.

• Drive resource allocation for studies and team assignments.

• Ensure client satisfaction throughout the project lifecycle, coordinating with customer care, management, and business development.

• Identify opportunities for process improvements in services.

• Provide client-focused feedback to Product and Services Solutions for the development of new features and initiatives.

• Delegate and supervise tasks for associate project managers.

• Travel to client locations for meetings and user training sessions.

• Lead team efforts to achieve capacity, compliance efficiency, quality, and engagement objectives.

• Act as the primary client contact from the contract award phase through system deactivation and archival.

• Own project timelines, quality, team utilization, and ensure on-time delivery.

• Support the training and development of new team members.

• Directly manage and supervise team members; assign work and track progress.

• Collaborate on performance management, development initiatives, feedback, and learning opportunities.

• Work together with League Leadership on study assignments.

• Participate in hiring processes and improvements.

• Serve as an internal escalation point and collaborate with Solutions, Talent & Culture, and Learning & Development teams.

• Assist with Issue Management and undertake other relevant responsibilities as necessary.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required.

• Strong interpersonal and communication skills.

• Excellent time management and organizational abilities.

• Proficient analytical thinking skills.

• Creative problem-solving capabilities.

• Meticulous attention to detail.

• Consultative skills are essential.

• A minimum of two years of experience in IRT or a related field is preferred.

🏝️ Benefits

• Opportunity for professional growth and development.

• Collaborative and innovative work environment.

• Competitive compensation package.