Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage the Reuse team, focusing on priorities, workload, performance, delivery health, and team capacity.

• Provide guidance and set expectations for quality, documentation, communication, and follow-through.

• Supervise Reuse requests during the Product Lifecycle, ensuring all records are accurate and up-to-date.

• Maintain awareness of schedules, dependencies, risks, blockers, and necessary actions.

• Collaborate with Product Lifecycle teams to enhance intake processes, handoffs, communication, and workflow.

• Develop and uphold standard operating procedures (SOPs), process maps, job aids, handoff criteria, decision guidance, and other essential documentation.

• Document process history and significant decisions.

• Engage with VA customers, Product Lifecycle teams, program leadership, cybersecurity, and other stakeholders.

• Identify and escalate delivery, customer, or operational risks, including their impacts and suggested next steps.

• Act as an escalation point for complex, high-priority, or high-visibility Reuse requests.

• Work with cybersecurity, technical teams, and stakeholders to fulfill governance, security, architecture, and delivery requirements.

• Recognize process gaps, bottlenecks, recurring issues, and opportunities for efficiency, quality, and handoff enhancements.

• Implement quality-control practices to enhance data accuracy, deliverable consistency, and audit readiness.

• Monitor and report team performance, delivery status, risks, and process health information to leadership.

• Represent the Reuse function in discussions across teams and with leadership, offering recommendations.

⛳️ Requirements

• U.S. Citizen or Permanent Resident (Required).

• Bachelor’s degree in Computer Science, Business Management, Information Technology, or a related field, or equivalent relevant experience.

• Over 8 years of experience in product lifecycle management, program or project management, cloud services, IT service management, or a related technical field.

• 3–5+ years of experience in a leadership, team-lead, or cross-functional program role.

• Proven experience leading teams and managing competing priorities, delivery quality, and performance.

• Experience in building or refining processes, documentation, SOPs, and handoffs between teams.

• Strong project and program management capabilities, including schedules, risks, dependencies, dashboards, and stakeholder communication.

• Familiarity with structured requests, workflow, ticketing, or product-tracking systems like Salesforce or similar platforms.

• In-depth understanding of cross-functional Product Lifecycle processes.

• Knowledge of SaaS and PaaS environments, cloud delivery models, and software development lifecycles.

• Awareness of federal cybersecurity and cloud governance standards, including FedRAMP, FISMA, and ATO processes.

• Strong analytical, problem-solving, root-cause analysis, and process improvement skills.

• Exceptional written and verbal communication skills, capable of working with technical teams, customers, and leadership.

• Standard business hours are Monday through Friday.

• Occasional extended or weekend hours may be necessary based on operational needs.

• Experience with Department of Veterans Affairs programs, VA OIT, or other large federal environments is preferred.

• Additional preferred experience may include Reuse or related Product Lifecycle governance, customer-facing support or triage, knowledge management, workflow or process automation, ITIL, Agile/Scrum, PMP, Lean Six Sigma, or relevant cloud and security certifications.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Health Savings Account (when enrolled in an eligible plan) with Company contribution.

• Company-paid Life, Accidental Death, Short-term & Long-term Disability insurance.

• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance options.

• Voluntary Medical & Dependent Care Flexible Spending Accounts.

• Accrued Paid Time Off & Company Paid Holidays.

• 401(k) Retirement Plan with Company match.

• Reliable internet service for effective telecommuting.