Project Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Oversee approximately 20 deployment projects with diverse scopes concurrently.

• Collaborate with clients to determine project scope and objectives while creating comprehensive project plans.

• Assume accountability for project goals and proactively manage delivery to ensure on-time, high-quality deployments.

• Coordinate efforts between internal teams and external consultants, guiding them toward project objectives.

• Regularly communicate project status to stakeholders through various channels and provide quality reporting.

• Foster customer relationships to ensure desired outcomes and enhance customer satisfaction.

• Utilize appropriate tools to manage project constraints, risks, dependencies, scope, actions, and timelines.

• Develop and sustain knowledge of Fortra products and services, training customers to maximize service value.

• Anticipate risks, address issues promptly, and employ escalation pathways to achieve successful outcomes.

• Maintain a utilization rate of 85% or higher.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree or equivalent work experience.

• Formal Project Management certification such as PMP, Prince 2, APM, or ITIL Transition.

• At least 2 years of experience leading multi-phased projects, preferably transitioning clients to service in a matrix environment.

• Minimum of 3 years’ experience in customer service or client-facing roles.

• Demonstrated proficiency in key project management skills on complex, dynamic, and fast-paced projects.

• Strong analytical skills with the ability to evaluate requirements and adapt existing solutions.

• Exceptional interpersonal skills.

• Commitment to customer service with the capacity to solve problems and proactively manage project risks and urgencies.

• Ability to motivate and influence clients and third parties.

• Excellent time management skills with the capability to independently handle multiple competing demands.

• Willingness to acquire and maintain extensive knowledge of all Fortra products and services.

• Openness to adapt to new or unfamiliar tasks and responsibilities.

• Ability to collaborate effectively within a team environment.

• Familiarity with web applications, information security compliance, and cloud architecture is beneficial but not mandatory.

• Occasional travel may be required (less than 5%).

🏝️ Benefits

• Competitive salaries and benefits.

• Opportunities for personal and professional growth.

• Flexible working arrangements.

• Health, dental, and vision insurance starting from the date of hire.

• Immediate enrollment in 401(k), HSA, and FSA plans.

• Flexible Paid Time Off (PTO) policy.

• Tuition and personal enrichment reimbursement.

• Option to enroll in an Identity Theft Protection Program.

• Comprehensive benefits package.

• Perks that support overall wellbeing.