Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide educational institutions and districts through the effective implementation and launch of Finalsite solutions.

• Take ownership of the project experience from kickoff to launch and transition.

• Manage multiple projects concurrently, ensuring balance between scope, timelines, deliverables, client expectations, dependencies, and project performance metrics.

• Proactively oversee milestones, identify risks and obstacles, and ensure alignment between clients and internal stakeholders.

• Establish trusted relationships with clients and provide consultative support.

• Facilitate discovery discussions and convert client needs into implementation requirements and actionable plans.

• Collaborate with cross-functional teams and subject matter experts.

• Conduct client meetings, implementation discussions, and training sessions.

• Set clear expectations regarding scope, responsibilities, deliverables, timelines, and product capabilities.

• Collect and document billing and financial requirements.

• Assist clients in understanding how configuration choices affect workflows, reporting, and everyday operations.

• Develop a working understanding of client operational and financial workflows, including tuition and fees, billing schedules, payments, credits/refunds, financial reporting, and related data requirements.

• Maintain comprehensive project documentation.

• Anticipate client needs, address challenges, and facilitate the transition from implementation to ongoing support.

⛳️ Requirements

• A minimum of 3 years' experience in project management, implementation, professional services, client onboarding, or a related field.

• Demonstrated ability to handle multiple projects at once, each with varying levels of complexity, scope, and timelines.

• Excellent client-facing communication and interpersonal abilities.

• Strong analytical and problem-solving capabilities.

• Proficient in understanding business processes, identifying gaps, and converting complex requirements into actionable steps.

• Comfortable working with financial concepts and numbers, including fees, billing schedules, payments, account balances, credits/refunds, reconciliation, and financial reporting.

• Ability to discuss financial workflows with clients and grasp the operational implications of configuration choices.

• Formal accounting credentials or CPA-level expertise are not mandatory.

• Exceptional attention to detail regarding client data, financial information, configuration requirements, and project documentation.

• Capable of working independently, anticipating challenges, and proactively addressing issues.

• Willingness to learn and navigate across various software systems and tools.

• Able to excel in a fast-paced environment with competing priorities.

• Project management certification is advantageous.

• Prior experience with SaaS implementations, K–12 education technology, enrollment management, billing/payment platforms, financial systems, or similar solutions is beneficial.

• Must be a permanent resident of the United States.

• Continuous residency in the United States is required for employment eligibility.

🏝️ Benefits

• Competitive benefits package.

• Opportunities for professional development.

• A collaborative culture founded on partnership and purpose.

• Fully remote employment opportunity.

• Equal employment opportunity and reasonable accommodation for individuals with disabilities or special needs.