Project Engineer I

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Develop comprehensive ServiceTitan solutions that align with customer objectives, operational maturity, and industry best practices.

• Convert customer workflows into adaptable configurations across various business units, job types, campaigns, pricebooks, memberships, dispatch, reporting, and integrations.

• Ensure that solutions adhere to ServiceTitan best practices while accommodating specific customer needs.

• Act as a subject matter expert on ServiceTitan's functionalities, constraints, and solutions aligned with the product roadmap.

• Assess and design integrations with accounting, payroll, CRM, marketing, and business intelligence systems.

• Manage complex data structures, including pricebooks, reporting hierarchies, and environments with multiple locations or trades.

• Lead technical discovery and architectural discussions with executives, operational teams, and technical stakeholders.

• Clearly communicate trade-offs, risks, and recommendations to foster trust and alignment.

• Assist customers with change management, adoption, and designs for future states.

• Collaborate with Implementation and Customer Success teams during onboarding, optimization, and expansion phases.

• Offer architectural advice to Sales during intricate pre-sales or upsell activities.

• Identify ongoing gaps and opportunities for Product and Engineering teams.

• Create and maintain documentation for solutions, diagrams, and decision logs.

• Ensure that solutions are scalable, maintainable, and comply with internal standards.

• Recognize risks early and suggest mitigation strategies.

⛳️ Requirements

• Over 5 years of experience in Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles.

• Experience in designing and supporting SaaS platforms with intricate business logic.

• In-depth understanding of service-oriented or field service businesses, including HVAC, Plumbing, Electrical, Roofing, or similar sectors.

• Demonstrated ability to convert business needs into technical solutions.

• Exceptional communication skills for engaging with both technical and non-technical stakeholders.

• Hands-on experience with ServiceTitan is preferred.

• Familiarity with ERP/FSM systems is preferred.

• Experience in API-based integrations is preferred.

• Background with accounting systems like QuickBooks, Sage, or NetSuite is preferred.

• Experience in customer success, professional services, or enterprise SaaS is preferable.

• Knowledge of data modeling, reporting, and analytics concepts is a plus.

• Strategic mindset coupled with strong execution discipline.

• A customer-first, consultative approach.

• Ability to navigate ambiguity and complex problem scenarios.

• Strong skills in documentation and architectural reasoning.

• A preference for scalable, repeatable solutions.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training.

• Programs and events.

• Bonusly rewards.

• Peer-nominated awards.

• Company-paid medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• FSA and HSA options.

• 401k matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k for fertility services, including IUI and IVF.

• Reimbursement for surrogacy and adoption expenses.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping services through Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning tools.

• Annual bonuses.

• Equity options.

• A holistic benefits package.

• Support for autonomous work.