Project Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee new IT infrastructure initiatives from point of sale to the preparation for handoff to the Project Manager.

• Initiate newly established projects sourced from the regional project board and take necessary actions within the specified SLA.

• Establish projects in ConnectWise Manage, which includes importing project scope via ScopeStack, reviewing quotes and service tickets, and segmenting projects into phases, tasks, and estimated hours.

• Analyze the signed customer scope and facilitate project kickoff communications.

• Act as the primary contact for customers during the pre-project and coordination phases.

• Clarify and address discrepancies in scope and customer inquiries.

• Coordinate and allocate engineers based on their availability, expertise, and project needs.

• Manage hardware procurement and monitor orders until delivery.

• Track hardware ETAs and provide realistic timelines for project initiation.

• Collaborate with shipping, warehouse, procurement, technical teams, Project Managers, and other internal groups to resolve delays and challenges.

• Maintain the project backlog and ensure projects are aligned with planned start dates.

• Prepare projects for handoff to the Project Manager approximately four weeks before the scheduled start dates.

• Oversee small workstation deployment projects from the planning phase through to completion.

• Monitor project progress, issues, dependencies, and outstanding actions.

• Keep accurate project documentation, updates, and communication channels open.

• Manage approximately 10–12 new projects each week, totaling around 40 projects monthly for an assigned region.

• Identify and resolve any issues prior to project handoff.

• Ensure a smooth transition of projects to the Project Manager.

⛳️ Requirements

• Proven experience as a Project Coordinator, Project Administrator, IT Project Coordinator, or a similar position.

• Demonstrated experience in coordinating IT infrastructure or technology deployment projects.

• Experience in working with external customers or clients.

• Familiarity with collaborating with technical teams, especially network, systems, infrastructure, or field engineers.

• Ability to manage multiple projects simultaneously.

• Preferred experience in hardware procurement, order tracking, or deployment coordination.

• Previous experience in an MSP, IT services, or technology environment is preferred.

• Familiarity with PSA, ticketing, or project management software is preferred.

• A Bachelor's degree in IT, Business, Project Management, or a related field is preferred, but relevant professional experience may be considered as a substitute.

• Capability to manage approximately 10–12 new projects weekly or around 40 projects monthly.

• Ability to meet established SLAs while managing multiple priorities and stakeholders.

• Strong organizational abilities and attention to detail.

• Excellent written and verbal communication skills.

• Proficiency in coordinating engineers based on availability, technical skills, and project requirements.

• Ability to monitor hardware availability and delivery schedules.

• Experience or familiarity with IT infrastructure including servers, network switches, wireless access points, workstations, hardware installations, or network/infrastructure implementations.

• Adaptability to frequently changing processes and workflows.

• Regular use of ConnectWise Manage, ConnectWise Dispatch, ScopeStack, and project management/ticketing systems; experience with ConnectWise or ScopeStack is a plus but not mandatory.

• Basic exposure to Power BI is advantageous but not a primary hiring requirement.

🏝️ Benefits

• Hybrid Work Setup

• Night Differential

• HMO Coverage

• SSS, PhilHealth, Pag-IBIG & 13th Month Pay

• Certification Opportunities

• International Client Exposure

• Continuous Learning & Technical Growth