Project and Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute projects as directed by the Director of Professional Services

• Carry out system implementations, on-site installations, hardware staging, and training sessions

• Collaborate closely with Project Managers to outline and accomplish project deliverables in line with project specifications

• Maintain ongoing communication with customers and internal teams regarding escalated issues

• Address escalations from various departments

• Adopt innovative strategies for product and service implementation

• Perform additional duties as required

⛳️ Requirements

• Over 2 years of experience in a professional services capacity with a solid grasp of training and implementation fundamentals

• Experience in implementation with a strong emphasis on customer service

• Capability to communicate technical or intricate subjects to non-technical audiences

• Willingness to embrace new challenges with a results-driven mindset and a clear sense of vision and purpose

• Eagerness to learn and develop competencies in various areas

• Demonstrated ability in problem-solving and multitasking

• Strong interpersonal abilities with customers, vendors, colleagues, and prospects

• Excellent written and verbal communication skills along with effective active listening abilities

• Patience, adaptability, and the capability to solve problems effectively under pressure

• High level of integrity and trust

• Experience in Healthcare, Senior Living, or Food Service is advantageous

• A valid Driver’s License is mandatory

• Willingness to travel up to 50% of the time

🏝️ Benefits

• Opportunity to work remotely

• Up to 50% on-site travel required

• Scheduled weekly hours: 40