Project Administrative Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement operational workflows that support PMO delivery, customer onboarding, assessments, reporting, project coordination, delivery scheduling, LeaderLab administration, quality assurance, and invoicing.

• Oversee daily operational intake and mailbox functions related to assessments, scheduling feedback, addressing customer and participant inquiries, initiating workflows, routing issues, and ensuring follow-through.

• Manage assessment and feedback operations by setting up platforms, launching initiatives, sending reminders, tracking completions, troubleshooting issues, generating reports, ensuring quality control, releasing materials, and providing client support.

• Maintain data related to participants, rosters, cohorts, prework, assignment links, configurations, and SharePoint.

• Produce, verify, and distribute STRs, participant reports, heatmaps, evaluation summaries, usage reports, and other deliverables ready for customer presentation.

• Organize interviews, feedback sessions, delivery resources, team meetings, implementation calls, and multi-cohort events across different time zones.

• Collaborate with PMO, RMO, Adjunct, CSM, Consulting, Product, Support, and Technology teams to ensure readiness and enhance customer experience.

• Keep track of documentation across programs, accounts, migrations, and implementations; identify dependencies, risks, schedule alterations, exceptions, and makeup requirements.

• Assist with migrations from Pinpoint to LeaderLab and AOS to LeaderLab, along with new customer projects, integrations, and project transitions.

• Coordinate the implementation of Impact Evaluations, which includes intake, readiness assessments, customer follow-ups, documentation, reporting inputs, and handoffs.

• Aid user acceptance, delivery preparedness, new-product launches, training coordination, post-launch issue resolution, and ongoing process enhancements.

• Compile data for QBR, usage, GWE, impact evaluations, participant sessions, assessments, and delivery; create IRFs and supply information for invoicing and business reporting.

• Utilize Pinpoint, AMS, Power BI, ScheduleOnce, Dynamics, LeaderLab, SharePoint, and internal DDI platforms to execute workflows with accuracy and efficiency.

• Monitor workload and ongoing commitments while assisting in prioritization through current trackers and weekly evaluations.

⛳️ Requirements

• Exceptional attention to detail and the capability to manage large datasets, scheduling tasks, recurring workflows, and time-sensitive deliverables.

• Proficiency in Microsoft Office, SharePoint, and scheduling tools like ScheduleOnce.

• Flexibility to adapt to changing priorities, multiple programs, intricate customer workflows, clustered demands, and evolving roles.

• Strong communication skills and a commitment to follow-through; ability to close communication loops, coordinate across various functions, assist customers professionally, and escalate issues proactively.

• Capability to organize tasks across multiple accounts, reduce errors, maintain confidentiality, and execute effective quality control.

• Comfort with learning and utilizing Pinpoint, AMS, Power BI, Dynamics, LeaderLab, SharePoint, and internal DDI platforms.

• Quick to learn new products and processes, applying documented procedures while identifying opportunities for process improvement.

• Dependable, proactive, and consistent in communication, workflow execution, and follow-through.

• Composed under pressure with robust task management, prioritization, and organizational skills.

• Ability to simplify complex situations and maintain clarity in fast-paced, high-volume operational settings.

• Eagerness to learn through PMO Academy, LeaderLab, Sprint cycles, and new-product readiness initiatives.

• Ownership mentality, customer-centric approach, and the ability to anticipate needs across PMO, customers, and cross-functional teams.

• Ability to balance accuracy with speed, identify dependencies, highlight risks early, and safeguard customer and delivery timelines.

🏝️ Benefits

• Benefits provided by DDI; the job listing includes a link to an overview of the available benefits.

• No variable pay.