Programme Manager – Operations Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the implementation of new business initiatives and ensure operational continuity across various sites.

• Work directly under the supervision of a Senior Team member, receiving more than 50% oversight and mentorship.

• Collaborate with the engineering team to create detailed process flows and layout designs.

• Engage in performance enhancement and crisis management support activities.

• Participate in operational reviews related to RFPs and implementation milestones.

• Contribute to hyper-care assistance for relocations, application migrations, and new project launches.

• Aid in managing User Acceptance Testing (UAT) and volume stress assessments.

• Provide adaptable operational support during hiring gaps or transition periods.

• Participate in DQP sessions and cross-functional planning discussions.

• Support overall stabilization goals within the operations support team.

• Adhere to corporate and site-specific policies regarding performance, safety, and quality standards.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or a related discipline (or equivalent experience).

• 2 to 4 years of experience in operations, logistics, or program management.

• Strong analytical and problem-solving abilities with a keen attention to detail.

• Preferred experience in process engineering, operational enablement, or system testing.

• Familiarity with Lean, Six Sigma, or Kaizen methodologies is advantageous.

• Capacity to manage multiple priorities across simultaneous projects.

• Willingness to work evenings and weekends as required.

• Proficient in Microsoft Office Suite (Excel, Word, and PowerPoint).

• Demonstrated expertise in relevant Warehouse Management Systems (WMS).

• Proficient in English reading, writing, and verbal communication skills.

• Strong attention to detail and accuracy.

• Excellent organizational, personnel, and communication skills.

• Ability to work flexible schedules, including nights and weekends, as needed by operational demands.

• Capable of adapting to change and thriving in a dynamic, fast-paced work environment.

• Must be able to lift up to 30 pounds and stand for extended periods.

• Must be willing to travel by air and/or automobile.

🏝️ Benefits

• Equal employment opportunity employer.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential duties.

• Benefits offerings are available through the DSV Benefits Showcase; eligibility, coverage options, and plan details may vary by location and division.