Programme Manager – Migration & Integrations

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the technology integration and migration for businesses joining OrderYOYO, from technical due diligence and integration planning to migration, stabilization, and retirement of legacy platforms.

• Manage the integrated program plan across engineering, product, data, and customer-facing teams.

• Ensure the continuity of restaurant operations while monitoring delivery costs and the benefits agreed upon.

• Coordinate dependencies with Finance, People, Commercial, and other functional stakeholders.

• Take ownership of end-to-end program plans that encompass scope, timelines, dependencies, budget forecasts, and risks.

• Lead workstream owners, establish priorities and capacity with functional leads, conduct governance, and escalate unresolved trade-offs to the CTPO.

• Incorporate lessons learned into a repeatable migration and integration methodology.

• Provide insights for due diligence by assessing migration complexity, product gaps, dependencies, effort, costs, and delivery risks.

• Develop integration plans and organize Day 1 access, environments, tools, and working practices.

• Oversee technical and compliance evaluations and monitor follow-up actions.

• Manage data migration and its integration into the data platform and business systems.

• Segment customers, lead platform gap analyses, and recommend migration waves and sequences.

• Supervise testing and reconciliation of order flows, payments, and key integrations.

• Manage wave runbooks that address preparation, cutover, validation, rollback, and support.

• Lead go/no-go evaluations and assume responsibility for operational handover, stabilization exit criteria, and business acceptance.

• Plan controlled retirement of legacy systems post-migration.

• Align engineering, product, customer-facing, and finance teams around a unified plan and timeline.

• Collaborate with Finance on business cases, migration and parallel-running costs, revenue at risk, legacy retirement savings, and forecast costs to completion.

• Validate realized benefits and report on progress, customer experience, and value delivered to the CTPO and leadership team.

⛳️ Requirements

• A minimum of 5 years' experience in program management within a technology organization, including at least 3 years in leading platform migrations, customer migrations, or post-acquisition integrations.

• Proven experience in managing complex, customer-facing platform migrations, encompassing readiness assessments, cutover processes, post-migration stabilization, and transition to normal operations.

• Strong technical knowledge, including APIs, data pipelines, CRM migrations, cutover plans, and infrastructure decommissioning.

• Experience in segmenting large customer bases for migration waves, including detailed run books, rollback plans, hypercare, and clear go/no-go criteria.

• Commercial acumen to assess feature-gap costs against potential revenue loss and guide decision-making.

• Exceptional stakeholder management skills across engineering, product, commercial, and executive levels.

• Demonstrated ability to secure commitments, resolve competing priorities, and drive delivery without direct line-management authority.

• Strong written and verbal communication skills, including the ability to produce executive-level reports.

• Comfortable collaborating across different countries, cultures, and time zones.

• Preferred: experience in SaaS, restaurant technology, food ordering, payments, or marketplaces.

• Preferred: experience with data platform and CRM migrations.

• Preferred: direct experience in post-acquisition integrations and executing repeatable migration methodologies across multiple programs.

• Preferred: recognized program management qualifications such as MSP, PRINCE2, or PgMP.

🏝️ Benefits

• A senior role with direct visibility to the executive team and significant influence on the growth trajectory of OrderYOYO.

• Responsibility for the migration and integration capability from day one, with the autonomy to shape operations.

• Opportunities for personal growth and the chance to develop the capability into a dedicated function and lead it.

• Collaborate across nine European markets with engineering, product, data, and commercial teams.