Program Support Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the main point of contact between the Clinical Operations Manager and internal headquarters teams for designated accounts.

• Collaborate with operational leadership to ensure support activities align with client expectations and program objectives.

• Conduct site visits as necessary to address compliance issues, resolve workforce challenges, deliver materials, and troubleshoot equipment.

• Assist with special projects, operational initiatives, and various business requirements.

• Organize and facilitate employee onboarding and orientation processes.

• Oversee onboarding and offboarding procedures, including ticket generation and worker badge management.

• Address timekeeping and payroll-related inquiries.

• Create and manage employee schedules in web-based workforce management platforms.

• Monitor timesheets and resolve attendance or compliance issues.

• Track employee onboarding, credentialing, documentation, and training compliance.

• Provide administrative and coordination support concerning employment policies and employee experience initiatives.

• Assist with employee relations and compliance issues.

• Support managers with coaching discussions, performance improvement plans, corrective actions, and employee terminations.

• Offer coaching and guidance to frontline staff and team members.

• Manage worker-related activities in Vendor Management Systems and troubleshoot any arising issues.

• Monitor VMS performance metrics and service level expectations.

• Generate and distribute weekly and monthly reports on workforce, onboarding, staffing, and timecards.

• Review employee expense reports to ensure compliance with travel and reimbursement policies.

• Assist with recruitment and staffing initiatives.

• Support HR coordination efforts with headquarters leadership.

• Provide guidance and oversight to assigned support staff.

• Carry out additional tasks to promote operational excellence and client satisfaction.

⛳️ Requirements

• Associate degree or an equivalent combination of education and experience.

• At least 2 years of experience in VMS support, workforce coordination, HR support, or a similar operations role.

• Minimum of 2 years of customer service experience.

• Strong proficiency in Microsoft Office Suite and web-based workforce management systems.

• Outstanding organizational, problem-solving, and communication abilities.

• Capacity to manage multiple priorities in a dynamic environment.

• Keen attention to detail and a strong commitment to accuracy.

• Ability to handle confidential and sensitive information with discretion.

• Capability to work independently, manage time efficiently, and meet deadlines in a fully remote setting.

• Excellent written and verbal communication skills using phone, email, and virtual collaboration tools.

• Frequent use of computers and office equipment.

• Ability to file and retrieve documents and records.

• May require standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending throughout the workday.

🏝️ Benefits

• Fully remote work.

• Collaborative and supportive team environment.

• Reasonable accommodations for qualified individuals with disabilities.

• Opportunity to influence employee experience, operational excellence, and client success.

• Equal opportunity workplace.