Program Operations Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the Hire Hopkins email inbox, manage inquiries, direct messages appropriately, and monitor response progress.

• Design, develop, and disseminate feedback tools for employers, JHU stakeholders, and students.

• Manage Concur expense processes, which includes handling processing, tracking, reconciliation, and ensuring adherence to policy.

• Sustain vendor partnerships, manage contracts, subscriptions, and operational requirements.

• Assist with employer events, recruitment initiatives, and site visits by setting up registrations, configuring Handshake, preparing materials, and tracking post-event data.

• Enhance scalable administrative processes.

• Maintain the office's technological framework, including the website, SharePoint, CRM, Handshake, and other systems.

• Refresh website content, employer partner details, and team resources.

• Organize SharePoint management, version control, and access rights.

• Conduct CRM data entry, manage user access, and perform routine upkeep.

• Collaborate with the Handshake administrator to oversee job postings and employer interactions, ensuring proper tagging and visibility.

• Act as the operational liaison to the Office of Digital Transformation regarding technology operations, integrations, and platform assistance.

• Aid in the assessment of new technological solutions.

• Ensure data integrity and accuracy across CRM, Handshake, event registration, and employer engagement platforms.

• Develop, maintain, and assess records for events, registrations, surveys, and their outcomes.

• Work with the Office of Digital Transformation on data cleansing, formatting, delivery, requests, and infrastructure projects.

• Evaluate operational metrics, survey feedback, and event results, making recommendations for enhancements.

• Prepare regular internal reports on operational metrics, employer engagement, and event results.

• Utilize Excel and PowerBI to convey operational insights to non-technical audiences.

⛳️ Requirements

• Bachelor's Degree.

• Three years of progressively responsible experience in program administration within an academic setting.

• Additional education may substitute for the required experience based on the JHU equivalency formula.

• Additional relevant experience may substitute for the required education beyond a high school diploma or equivalent, where applicable.

• Availability from 9am to 5pm EST, Monday through Friday.

• Strong problem-solving and analytical capabilities.

• Skills in stakeholder communication and prioritization.

• Proactive and ownership-oriented mindset.

• Focus on process improvements.

• Detail-oriented with excellent organizational abilities.

• Capacity to handle confidential information with care.

• Commitment to FERPA and PII data security compliance.

• Preferred: over five years of experience in operations, program administration, or a related discipline.

• Preferred: experience leading operational initiatives and complex projects in a multi-stakeholder environment.

• Preferred: strong analytical skills with a data-driven approach to problem-solving.

• Preferred: advanced proficiency in Microsoft Office Suite and CRM systems.

• Preferred: proficiency in Excel and PowerBI.

• Preferred: experience in website management and SharePoint administration.

• Preferred: experience supporting a growing, multi-team office or function.

• Successful candidates will undergo a pre-employment background check.

• Faculty, staff, and students are required to receive the seasonal flu vaccine, with exceptions allowed.

🏝️ Benefits

• Remote-first work arrangement.

• Laptop provided.

• Cellphone provided.

• Comprehensive health, life, career, and retirement total rewards package.

• Seasonal flu vaccine provided/required, with medical or religious exemptions permitted.

• Pre-employment vaccinations required for applicable roles are provided at no charge.

• Paid? Not explicitly stated.