Program Operations Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Provide support, maintenance, and tracking for the operational framework of the national beverage alcohol sampling program.

• Assist in the development and upkeep of workflows, timelines, standard operating procedures, and communication schedules.

• Manage Smartsheets, trackers, dashboards, and project plans to monitor goals, budgets, allocations, deliverables, and milestones.

• Identify process inefficiencies and propose solutions to enhance efficiency, accuracy, and consistency.

• Monitor program objectives, KPIs, and performance metrics; analyze platform reports for trends, execution gaps, and insights for leadership.

• Review event summaries, photographs, and SKU reports for completeness, accuracy, and compliance.

• Maintain documentation of audits and subsequent actions.

• Oversee and track program budgets and ERS allocations.

• Conduct payroll audits in the field and provide approval, reconciling reported hours with event activities and summaries.

• Manage the field management platform, including program information, brand resources, training content, and dashboards.

• Assist in the creation and maintenance of brand presentations, training materials, and program resources.

• Organize training materials and communications for new brands, products, promotions, and program updates.

• Handle IT, Finance, and HR requests promptly and efficiently.

• Collaborate with Account, Brand Program & Training, regional, and field leadership.

• Support special projects and ensure timely and accurate completion of administrative tasks and expense reports.

⛳️ Requirements

• 2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing, or program operations preferred.

• Strong proficiency in Smartsheet, including the maintenance of sheets, trackers, dashboards, and reports, is strongly preferred.

• Familiarity with field management platforms and reporting tools is preferred.

• Experience with budget tracking, allocations, payroll audits, or reporting audits is preferred.

• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materials.

• Excellent organizational, analytical, and problem-solving abilities, with a keen attention to detail and a commitment to data accuracy.

• Strong written and verbal communication skills, with the capacity to collaborate across internal teams.

• Capability to manage multiple priorities, meet deadlines, and adapt to evolving program needs.

• Proactive, resourceful, and solutions-driven, with the ability to implement new processes and resources effectively.

• Must be 21 years of age or older.

• Candidates must reside in either Miami, Fort Lauderdale, Chicago, Metro New York, Jersey City, Boston, Dallas, Houston, Austin, or Phoenix.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Dynamic work environment with a focus on innovation.