Program Operations Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Assist in supporting, maintaining, and monitoring the operational framework of a national beverage alcohol sampling initiative.

• Facilitate workflows, timelines, standard operating procedures, and communication schedules, which include national field call agendas and action item tracking.

• Update and manage Smartsheets, trackers, dashboards, and project plans to oversee goals, budgets, allocations, deliverables, and milestones.

• Recognize process deficiencies and propose solutions to enhance efficiency, accuracy, and consistency.

• Monitor program objectives, KPIs, and performance metrics; analyze platform reports to uncover trends, execution gaps, and insights.

• Review event recaps, photographs, and SKU reporting for thoroughness, accuracy, and compliance.

• Keep precise records of audits and subsequent actions.

• Oversee and track program budgets and ERS allocations.

• Perform payroll audits in the field and approve reports, reconciling reported hours with event activities and recaps.

• Manage the field management platform, including program details, brand resources, training content, and dashboards.

• Act as the main point of contact with the agency's platform resource.

• Assist in the development and ongoing updates of brand presentations, training materials, and program resources.

• Organize training materials and communications for new brands, products, promotions, and program updates.

• Coordinate IT, Finance, and HR requests, ensuring prompt follow-up.

• Collaborate with account teams, brand programs, training, regional, and field leadership.

• Contribute to special projects and fulfill administrative duties, including submitting expense reports accurately and punctually.

⛳️ Requirements

• Candidates must be residents of Miami, Fort Lauderdale, Chicago, Metro New York, Jersey City, Boston, Dallas, Houston, Austin, or Phoenix.

• A background of 2–4 years in beverage alcohol, field marketing, experiential marketing, brand marketing, or program operations is preferred.

• Proficiency in Smartsheet, including maintaining sheets, trackers, dashboards, and reports, is strongly preferred.

• Familiarity with field management platforms and reporting tools is preferred.

• Experience in budget tracking, allocations, payroll audits, or reporting audits is preferred.

• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materials.

• Excellent organizational, analytical, and problem-solving skills, with a keen attention to detail and a commitment to data accuracy.

• Strong written and verbal communication abilities, along with the capacity to collaborate with internal teams.

• Capability to manage multiple priorities, adhere to deadlines, and adapt to evolving program requirements.

• Proactive, resourceful, and solutions-driven, with the ability to implement new processes and resources effectively.

• Must be at least 21 years of age.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations provided for applicants and employees with disabilities.

• Emphasis on maintaining a healthy work/life balance.