Program Operations Manager

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Provide support, maintenance, and tracking for the operational framework of the national beverage alcohol sampling program.

• Assist in the development and upkeep of workflows, timelines, standard operating procedures, and communication schedules.

• Keep Smartsheets, trackers, dashboards, and project plans updated to monitor goals, budgets, allocations, deliverables, and milestones.

• Identify inefficiencies in processes and suggest improvements to enhance efficiency, accuracy, and consistency.

• Monitor program goals, KPIs, and performance metrics; analyze platform reports for trends, execution gaps, and insights for leadership.

• Review event recaps, photos, and SKU reporting for thoroughness, accuracy, and compliance.

• Maintain records of audits and follow-up actions.

• Manage and oversee program budgets and ERS allocations.

• Perform field payroll audits and approvals, reconciling reported hours with event activities and recaps.

• Oversee the field management platform, including program information, brand resources, training content, and dashboards.

• Assist in creating and maintaining brand decks, training materials, and program resources.

• Organize training materials and communications for new brands, products, promotions, and program updates.

• Coordinate requests from IT, Finance, and HR, ensuring timely follow-up.

• Collaborate with account, brand program, training, regional, and field leadership teams.

• Support special projects and complete administrative tasks and expense reports accurately and punctually.

⛳️ Requirements

• Candidates must live in Miami, Fort Lauderdale, Chicago, Metro New York, Jersey City, Boston, Dallas, Houston, Austin, or Phoenix.

• Preferred 2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing, or program operations.

• Strong proficiency in Smartsheet, including maintaining sheets, trackers, dashboards, and reports is highly preferred.

• Experience with field management platforms and reporting tools is preferred.

• Background in budget tracking, allocations, payroll audits, or reporting audits is preferred.

• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including the ability to update presentations and training materials.

• Excellent organizational, analytical, and problem-solving skills, with a keen attention to detail and a commitment to data accuracy.

• Strong written and verbal communication skills, with the ability to collaborate across internal teams.

• Capable of managing multiple priorities, meeting deadlines, and adapting to evolving program needs.

• Proactive, resourceful, and solutions-oriented, capable of implementing new processes and resources effectively.

• Must be 21 years of age or older.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities.

• Emphasis on work/life balance.