Program Manager – Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee program-level execution for strategic accounts, encompassing statewide and multi-district implementations, from initiation through go-live and stabilization.

• Develop and manage comprehensive program plans across multiple projects, workstreams, and internal teams.

• Implement governance through regular status reporting, risk management, escalation procedures, and steering committee schedules.

• Identify and address program-level risks while refining the escalation framework as necessary.

• Collaborate with Sales and Account teams to define the scope of strategic projects and establish realistic delivery expectations.

• Coordinate with Product and Engineering teams to mitigate cross-project dependencies and obstacles.

• Supervise and mentor a small group of Project Owners or Implementation Consultants, when applicable.

• Act as the primary escalation point for risks associated with strategic accounts.

• Enhance the delivery of large, multi-stakeholder programs through the development of playbooks, templates, and insights gained from previous experiences.

• Report directly to the VP of Professional Services.

⛳️ Requirements

• Minimum of 8 years of experience in program or project management.

• Proven history of successfully leading large-scale, multi-workstream projects.

• Ideally experienced in SaaS, EdTech, or public sector project implementations.

• Experience in managing statewide, enterprise-level, or multi-site rollouts.

• Ability to effectively communicate risks, status updates, and trade-offs to senior executives internally and externally.

• Experience directly overseeing or mentoring project managers or implementation teams.

• Strong understanding of program governance practices, including RAID logs, steering committees, phase gates, and executive reporting mechanisms.

• Comfortable navigating and making decisions in ambiguous situations.

• PMP, PgMP, or similar certification preferred but not mandatory.

• Previous experience in K–12 education, state government, or public sector software implementations is advantageous.

• Familiarity with project management or professional services automation platforms like Rocketlane or Smartsheet is a plus.

• Experience establishing or enhancing a PMO-style governance function is a valuable asset.

• Willingness to travel up to 25% based on the requirements of active projects.

🏝️ Benefits

• 401(k) plan with a 4% employer match on total earnings.

• Company bonus or targeted sales commission opportunities.

• Flexible Open Paid Time Off Plan.

• Paid parental leave.

• Ten paid corporate holidays each year.

• 16 paid volunteer hours.

• Comprehensive medical, dental, and vision coverage.

• Low deductible PPO with FSA option available.

• HDHP with HSA and employer contributions.

• Dental coverage, including braces for children.

• Employer-paid Short-Term Disability, Long-Term Disability, Basic Life, and AD&D insurance.

• Gym reimbursement program.

• Travel assistance savings.

• Employee assistance savings.

• Pet insurance options available.

• Referral bonus program.