Program Manager – Pharmacy HUB Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of assigned pharmacy HUB program(s).

• Supervise operational teams and staff, including recruitment, scheduling, training, development, and performance assessment.

• Act as the main point of contact for designated internal and external clients.

• Manage programs in accordance with the scope of work, standard operating procedures, and contracted budgets.

• Ensure effective workflow throughout the program lifecycle.

• Track program metrics and compliance with service-level agreements.

• Assist in program development, design, restructuring, and management decision-making.

• Oversee collaboration with internal and client training departments to ensure alignment with patient insights and disease-state strategies.

• Manage field operations support personnel and logistics for distributed equipment.

• Supervise personnel management during training events and guide service-provider training resources.

• Oversee patient feedback mechanisms to evaluate program value.

• Support the development of KPIs, reporting systems, and monthly performance updates.

• Provide leadership with updates on policy developments and their implications for patients and service delivery.

• Develop and execute communication plans for the Patient Outreach organization.

• Attend and contribute to weekly program staff meetings.

• Lead training for assigned systems, field operations, system escalation personnel, and projects.

• Present program information to both internal and external stakeholders.

• Participate in the hiring and evaluation of employees and provide training as necessary.

• Collaborate across functions with operations, training, Field Operations Management, and District Managers.

• Identify and implement operational enhancements and assist in developing policies, procedures, and business work plans.

⛳️ Requirements

• A Bachelor’s degree is required.

• Experience in Patient Outreach or program management; 2+ years in a Field Manager role or higher is preferred.

• Preferred experience in Training Management.

• Strong ability to manage multiple tasks along with excellent organizational skills.

• Capability to analyze the business environment and formulate/execute responses to market opportunities.

• Familiarity with market trends and issues related to the patient journey and insights.

• Willingness to travel 40–50% of the time.

• Proven ability to lead and drive results within cross-functional teams.

• Exceptional planning and prioritization abilities.

• Strong presentation skills coupled with excellent written and verbal communication skills.

• Initiative and vision to create strategies and achieve results.

• Outstanding interpersonal skills with the ability to build support for initiatives.

• Proficient in establishing and maintaining third-party relationships through negotiation skills.

• Demonstrated success in working with or within patient advocacy or other health-related organizations.

• Proficient in MS Office (Word, Excel, PowerPoint) and iPad technology.

• Experience with Veeva/Salesforce.com databases is preferred.

• Must be capable of supervising 1–20 direct reports.

• Equal opportunity and applicable work authorization requirements are implied by employment eligibility, without specifying any particular authorization requirement.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering a diverse, equitable, and inclusive culture.

• Travel as required / ability to travel 40–50%.

• Participation in both in-person and virtual meetings/events.