Program Manager – Pharmacy HUB Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of assigned programs and manage staff effectively.

• Act as the main point of contact for designated programs, engaging extensively with both internal and external clients.

• Recruit, schedule, train, and foster the development of both direct and indirect reports.

• Suggest and implement enhancements to operational processes.

• Collaborate with Senior Managers or Directors to formulate policies, procedures, and business work plans.

• Administer programs in accordance with the defined scope of work, standard operating procedures, and contractual budgets.

• Ensure a smooth workflow throughout the entirety of the program lifecycle.

• Track program metrics and compliance with program SLAs.

• Assist in the development, design, and restructuring strategies of programs.

• Oversee collaboration with internal and client training departments to ensure alignment with strategies and patient insights.

• Manage personnel involved in field operations support and the logistical tracking and deployment of equipment.

• Supervise personnel management during training events and direct the resources assigned to training.

• Oversee mechanisms for obtaining patient feedback to evaluate perceived program value.

• Support the development of KPIs, reporting systems, and provide monthly performance updates.

• Advise leadership on policy development updates and their potential effects on patients and service delivery.

• Create and execute communication plans for the Patient Outreach organization.

• Attend weekly meetings with program staff.

• Manage training for assigned systems, field operations, escalation personnel, and various projects.

• Present program details to both internal and external stakeholders.

• Participate in the interviewing, assessment, and training of staff.

• Travel to engage in internal and external in-person and virtual meetings/events.

⛳️ Requirements

• A Bachelor’s degree is required.

• Experience in Patient Outreach or program management (2+ years) as a Field Manager or in a higher position is preferred.

• Experience in Training Management is preferred.

• Must possess excellent organizational skills and the ability to manage multiple tasks simultaneously.

• Ability to assess the business environment and develop/implement strategies in response to market opportunities.

• Strong understanding of market trends and issues related to the patient journey and insights.

• Willingness to travel (40-50%).

• Ability to lead and drive results in cross-functional teams.

• Exceptional planning and prioritization abilities.

• Strong presentation skills with excellent written and verbal communication capabilities.

• Initiative and vision to formulate strategies and achieve results.

• Outstanding interpersonal skills, capable of inspiring support for initiatives.

• Proficient in building and maintaining relationships with third parties, showcasing strong negotiation skills.

• Demonstrated success in working with or within patient advocacy or health-related organizations focused on communication and serving targeted populations.

• Proficient in MS Office (Word, Excel, PowerPoint) and familiar with iPad technology.

• Experience with Veeva/Salesforce.com databases is preferred.

🏝️ Benefits

• We are an equal opportunity employer dedicated to fostering a diverse, equitable, and inclusive culture.

• Opportunities for participation in both in-person and virtual meetings/events.

• Career advancement and meaningful work that contributes to improving patient outcomes.