Program Manager – Patient Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the primary manager for client relationships and the main liaison between clients and Valeris.

• Oversee program execution, account management, financial oversight, and business analysis for assigned brands.

• Assist with program maintenance, updates, launches, and changes to business rules.

• Track account funding, approved claims, submitted tickets, and workflows related to claims.

• Maintain specific trackers for programs, ServiceNow tickets, LOE scoping forms, and meeting documentation.

• Lead weekly meetings with J&J, create agendas, facilitate discussions, and share meeting minutes.

• Organize meetings with clients and internal stakeholders, ensuring follow-up on deliverables and action items.

• Generate weekly automated reports and keep weekly insights trackers updated.

• Analyze claims, enrollments, budget performance, and key program metrics; identify anomalies and trends.

• Collaborate with HUB program managers to oversee communications related to tickets and escalations.

• Monitor change orders and conduct monthly budget tracking.

• Handle invoicing and review statements of work for accuracy in billing.

• Investigate instances of missed KPIs, conduct root-cause analysis, and document corrective measures.

• Manage client dashboards, budget files, projections, and variance analyses.

• Prepare data for quarterly business reviews, presentations, accruals, and audit investigations.

• Coordinate year-end BRD renewals, data extractions, SOW updates, ServiceNow tickets, and change-order documentation.

• Create and implement HyperCare alerts for changes in business rules and program launches.

• Conduct FOP reviews and keep project sheets under observation.

• Offer mentorship and training to colleagues.

⛳️ Requirements

• Proven ability to manage client relationships, program execution, account management, financial oversight, and business analysis.

• Skills to interact with cross-functional teams and deliver timely, scoped, and budget-compliant solutions.

• In-depth knowledge of assigned therapeutic areas, competitive environments, and client goals.

• Ability to utilize data and key performance indicators to generate actionable recommendations.

• Competence in managing vendor and partner relationships, collaborating with both internal and external stakeholders.

• Proficiency in typing at least 35 words per minute with an accuracy of 97% preferred.

• Willingness to travel as necessary is preferred.

• Successful completion of a background check.

• Drug screening may be required based on the position, in accordance with company policies.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, including options eligible for HSA and FSA, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company match on contributions to Health Savings Accounts.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-paid Short-Term Disability insurance, with an option to purchase Long-Term Disability coverage.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal as well as professional development.

• A challenging and stimulating work environment that fosters innovation.

• An inclusive workplace and mission-driven culture.

• Flexibility to travel as needed is preferred.