Program Manager, Operations Process

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of designated operational processes from start to finish, ensuring they remain up-to-date, consistent, and aligned.

• Develop, document, and sustain operational workflows, which include process maps, SOPs, RACI charts, and team transition plans.

• Create and uphold standard templates for processes, SOPs, work instructions, and change requests.

• Conduct quality gates and approvals for new or modified processes.

• Collaborate with stakeholders to define, design, and implement new processes as operations and markets expand.

• Facilitate regular process reviews to audit workflows, identify discrepancies, and initiate updates.

• Work together with subject matter experts to gather insights, validate process designs, and ensure adoption.

• Utilize lean tools such as value stream mapping, waste elimination, standard work, and root cause analysis.

• Manage version control and change management for process updates, coordinating with Training prior to implementation.

• Collect field feedback and transform it into focused process enhancements.

• Report directly to the Sr. Manager of Operational Excellence.

• Collaborate with Operations, Fleet Maintenance, Safety, Training, and Engineering teams.

⛳️ Requirements

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related discipline, or equivalent practical experience.

• Over 5 years of experience in process engineering, operational excellence, quality, program management, or business process management.

• Proven experience in owning and managing processes across multiple teams or workstreams.

• Skilled in designing workflows, drafting SOPs, and creating documentation templates.

• Experience in executing process review or approval mechanisms.

• Solid understanding of lean principles and tools.

• Strong capability to collaborate with subject matter experts and translate complex operational knowledge into clear, actionable processes.

• Proficient in process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

• Familiarity with autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.

• Lean Six Sigma Yellow or Green Belt certification, or equivalent lean training.

• Experience with quality management systems or frameworks like ISO 9001.

• Background in a startup or rapidly growing environment where processes were still being established.

• Knowledge of change management methodologies such as Prosci or ADKAR.

• Experience with workflow tools such as Jira, ServiceNow, or Smartsheet.

🏝️ Benefits

• Remote work opportunities within the USA.

• Travel to various sites.

• Chance to contribute towards a more resilient supply chain and promote environmental sustainability.

• Inclusive and diverse team culture.

• Opportunities for personal and professional growth.