Program Manager – Onsite Data Collection

This is a fully remote position, open to applicants in California.

📋 Description

• Take charge of the complete delivery and execution of onsite and field data collection client programs.

• Oversee the overall performance of the program, focusing on financial health, forecasting, profit and loss, invoicing, successful delivery, and client satisfaction.

• Act as the main point of contact for operational and client-related challenges.

• Conduct client sync meetings and lead on-site or virtual business reviews.

• Provide weekly status updates, dashboards, and progress reviews for leadership and client stakeholders.

• Direct and develop project teams, holding direct responsibility for people management.

• Track performance metrics and productivity, addressing any gaps through coaching and development initiatives.

• Collaborate with Legal and Liability teams to ensure compliance with safety and insurance standards.

• Define hiring strategies and job descriptions for data collectors in partnership with Talent Acquisition.

• Guide staffing, vendor engagement, equipment management, and everyday operational strategies.

• Lead Project Managers to achieve timelines, budgets, and milestones across both facility-based and field collection workstreams.

• Assist in facility sourcing, setup, and readiness; manage logistics for in-the-field collection sites.

• Supervise the procurement strategy for equipment and staffing requirements.

• Facilitate the launch of new workstreams and integrate contributions from third-party vendors.

• Identify and mitigate delivery risks while recommending contingency plans.

• Align Operations, Talent Acquisition, Legal, Finance, Quality, and vendors to work towards a unified delivery plan.

• Convert client requirements into staffing plans, timelines, budgets, and field execution standards.

• Contribute to strategic planning and expand the data collection delivery model to encompass new accounts and programs.

⛳️ Requirements

• 3–5+ years of experience managing global or large-scale onsite/field operations programs in Data Collection, User Research, Clinical Research, Machine Learning, or a similar field.

• A Bachelor's degree in Business, Engineering, Operations, or a related discipline; relevant experience may be considered in lieu of a formal degree.

• Demonstrated success in leading cross-functional teams within Operations, Talent Acquisition, Legal, and Finance.

• Prior experience in client-facing program or account management is essential.

• Familiarity with PRINCE2, PMI, or similar project management methodologies is preferred.

• Strong financial management skills, including forecasting, profit and loss oversight, invoicing, and budget accountability.

• Experience in managing high-risk, high-volume onsite and field environments, particularly regarding safety and compliance issues.

• Ability to facilitate cross-functional alignment among Operations, Talent Acquisition, Legal, Finance, and Quality teams.

• Strong stakeholder management skills with a customer-centric approach.

• A structured and results-oriented methodology to planning, monitoring, and controlling projects.

• Capability to manage escalations and implement contingency plans effectively.

• Comfortable presenting performance metrics, financial information, and risk assessments to both client and internal leadership audiences.

🏝️ Benefits

• Annual Performance Bonus up to 10%.

• Bonus eligibility.