Program Manager – Major Deployments

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the planning and execution of commercial deployments, from pilot initiatives to full-scale rollouts, including dock-based remote operations programs.

• Oversee the scope, schedule, dependencies, and risks across hardware, software, and operational workstreams.

• Proactively identify technical, regulatory, and logistical challenges and develop action plans to address them.

• Collaborate with customers to create Standard Operating Procedures, contribute to Safety Management System inputs, and establish operational controls, maintenance plans, and support plans.

• Facilitate the transition to steady-state operations and ensure customer readiness before reducing involvement.

• Convert customer operational needs into actionable execution plans and clear internal deliverables.

• Coordinate efforts across Mission Success, Support, Product, Engineering, and Operations teams.

• Manage customer expectations in alignment with Skydio’s actual capabilities, including declining requests when necessary.

• Assist in commercial growth, early deployments, new use cases, and foundational scaling efforts.

• Relay field insights back to the Product and Engineering teams.

⛳️ Requirements

• A minimum of 5 years of experience in a customer-facing program or professional services role, delivering complex technical programs.

• Proven history of managing multi-phase implementations that integrate hardware, software, and operational process transformations.

• Strong foundational skills in project management, including planning, dependency tracking, risk management, and execution monitoring.

• Experience in deploying new technology at customer locations, encompassing workflow design, documentation, and training.

• Exceptional written and verbal communication skills.

• Capability to independently diagnose and resolve execution-related issues.

• Practical experience with sUAS, robotics, or aviation-related platforms is a plus.

• Possession of an FAA Part 107 Remote Pilot Certificate is advantageous from day one; support to obtain it will be provided upon joining.

• Familiarity with dock-based or remote/BVLOS operations is desirable.

• Experience in global logistics or site security settings is beneficial.

• Previous collaboration with agile product and engineering teams on customer-focused roadmaps is a plus.

• Obtaining FAA Part 107 certification within the first 60 days is highly encouraged for all employees and required for certain roles.

• For positions in the U.S., employment eligibility will be verified through E-Verify.

🏝️ Benefits

• Equity offered in the form of stock options.

• Comprehensive benefits package available.

• Relocation assistance may be offered for eligible positions.

• Group health insurance plans provided.

• Paid vacation time included.

• Sick leave available.

• Holiday pay offered.

• 401K savings plan participation.

• Support provided to achieve the FAA Part 107 Remote Pilot Certificate after joining.

• An inclusive, multidisciplinary work environment.