Program Manager – MAE

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee the planning, execution, and successful delivery of Salesforce implementations at an enterprise scale, involving multi-million dollar projects.

• Align the implementation strategy with business goals and ensure effective adoption of Salesforce solutions across various departments.

• Collaborate with Coastal Leadership to manage client relationships with key stakeholders and members of the Steering Committee.

• Lead multiple work streams within a multi-cloud environment.

• Establish engagement and operational models with stakeholders.

• Provide project updates in various forums.

• Offer strategic direction to expand Coastal Cloud’s presence at 1-2 clients or programs.

• Act as the relationship owner for the assigned client or program.

• Identify and resolve potential escalation points in collaboration with Engagement Managers and Directors.

• Mentor program team members as well as other Project Managers.

• Enhance forecast accuracy across programs.

• Develop project delivery plans and monitor progress and milestones.

• Identify and manage project-related issues and risks.

• Manage project dependencies and represent projects in cross-project forums.

• Support estimations, sprint planning, and tracking activities.

• Facilitate priority decisions with clients and internal teams.

• Contribute to the Project Delivery Center of Excellence Best Practices.

⛳️ Requirements

• A minimum of 3 years of experience as a Program Manager or in an enterprise project setting leading large technology implementations.

• SAFe Agilist or Scrum Master certification is required.

• At least 10 years of experience in a Project Management Office (PMO).

• More than 5 years of consulting experience.

• Capable of managing programs with an annual budget exceeding $2M.

• Skilled in maintaining key relationships with clients.

• Experience with Salesforce project implementations.

• Proficient in using project management tools such as Smartsheets, Lucidcharts, Google Apps, MS Office, etc.

• Experience managing teams of 10 or more members, including Project Managers.

• Technical expertise in software development, testing, and automation.

• Familiarity with DevOps, CI/CD, and Quality Control Processes.

• Ability to identify roadmap items and collaborate with the Engagement Manager/Director to formulate a plan of action.

• Capable of assisting in the creation of scopes of work and other contract-related documents.

• Exceptional troubleshooting and problem-solving skills.

• Strong collaboration and risk management abilities.

• Excellent written and verbal communication skills.

• Experience holding Project Teams accountable for adhering to company and SLDC procedures, processes, and the use of tools.

• Ability to onboard and utilize various project management tools.

• Must possess full-time permanent authorization to work in the US.

• Significant industry or vertical experience is required.

• A Bachelor’s Degree is preferred, or equivalent experience is acceptable.

• Salesforce technical certification (Admin certified) is preferred.

• Willingness to travel as needed.

• CSM, Agile, or PMP certifications are considered beneficial.

🏝️ Benefits

• Flexible working hours prioritizing work-life balance.

• Options for remote work flexibility.

• Unlimited Paid Time Off (RTO).

• 401K plan with Company Match.

• Medical, Vision, and Dental coverage.

• Competitive opportunities for quarterly bonuses.

• Reimbursements for continuing education and certifications, particularly within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions with spot bonus incentives.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• An open-door leadership policy providing access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career support and guidance.

• A culture of trust, transparency, and respect across all company levels.