This is a fully remote position, open to applicants in New York.

📋 Description

• Develop, design, and sustain scalable Customer Success initiatives, including onboarding and adoption, throughout the identity security lifecycle.

• Take ownership of projects from inception and stakeholder alignment to content creation, delivery, and performance tracking.

• Construct readiness programs and learning paths that equip Customer Success Managers (CSMs) with essential knowledge of identity security, covering IAM, PAM, IGA, ITDR, along with non-human and AI agent identities.

• Produce clear, on-brand, visually appealing playbooks, presentations, and guides, ensuring consistent layout and branding across all formats.

• Collaborate with Customer Success, Product, Product Marketing, and Sales Engineering to ensure program alignment with priorities, messaging, and product launches.

• Communicate customer feedback and identify adoption challenges.

• Monitor and report on program metrics such as onboarding duration, adoption rates, and CSM preparedness, while refining program design as needed.

• Oversee timelines, approvals, and dependencies; assist with content quality assurance and version control.

⛳️ Requirements

• At least 4 years of experience in customer success, program management, enablement, or learning & development, ideally within the cybersecurity or B2B SaaS sectors.

• Proven success in designing and implementing programs that enhance customer adoption or field performance.

• Solid understanding of identity security principles, including IAM, IGA, PAM, SSO, MFA, and Zero Trust.

• Strong project management and stakeholder engagement skills.

• Demonstrated ability in visual design and proficiency with tools such as Google Slides, Canva, PowerPoint, or Adobe Creative Suite.

• Exceptional communication and editing capabilities.

• Ability to navigate ambiguity in a dynamic environment.