Program Manager, Enterprise Transformations – Transformation Management Office

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and direct the Transformation Management Office portfolio, ensuring that enterprise transformation initiatives are in line with organizational priorities.

• Manage the comprehensive delivery of enterprise transformation programs, which includes planning, execution, risk and issue management, dependency oversight, budget management, stakeholder engagement, and achieving key outcomes.

• Coordinate multiple workstreams and maintain a unified integrated roadmap.

• Supervise vendor collaboration and daily consulting partner interactions.

• Prepare documentation for the Executive Steering Committee regarding program delivery.

• Identify, evaluate, and mitigate risks, issues, dependencies, and opportunities related to projects and programs.

• Provide both written and verbal progress updates to senior leadership, workstream leads, and stakeholders on KPIs and associated risks.

• Create and sustain the enterprise transformation roadmap.

• Monitor and report on KPIs, ensuring compliance with program governance frameworks.

• Act as the primary contact for program communications.

• Cultivate relationships with business units, sponsors, and workstream leads.

• Collaborate with the Change Management Advisor to weave change and communication strategies into the program roadmap.

• Facilitate cross-functional meetings to maintain alignment on deliverables and priorities.

• Contribute to iterative planning and execution using Scrum and SAFe methodologies.

• Promote consistent Agile practices across various programs.

• Lead, mentor, and develop a small project management and delivery team.

• Establish objectives, performance expectations, and growth plans for direct reports.

• Supervise workload distribution and highlight resource risks.

• Encourage excellence, collaboration, continuous improvement, and innovation.

• Propel the adoption of new processes, tools, and methods of working.

• Utilize AI tools and automation for program delivery, reporting, planning, and communication.

• Build relationships with sponsors, vendors, and stakeholders within the initial 90 days.

• Onboard the team and clarify performance and collaboration expectations.

• Independently manage at least one reporting cycle and oversee the integrated workstream visual, governance review, roadmap review, and product board.

⛳️ Requirements

• Over 8 years of experience in program management within complex, multi-stakeholder environments.

• Proven experience in coordinating multiple concurrent initiatives or portfolios.

• At least 5 years of experience directly managing Project Managers or similar positions.

• Program Management (PgM) or Project Management Professional (PMP) certification or its equivalent.

• Certified Scrum Master (CSM), SAFe, Agile Certified Practitioner (PMI-ACP).

• Proficiency in project management tools such as Smartsheet, MS Planner, Jira, or other leading industry platforms.

• Experience managing portfolio budgets exceeding $10M.

• Experience in managing strategic risks, program governance, and project governance.

• Demonstrated ability to lead and coordinate small, cross-functional teams while collaborating across multiple business units and workstreams.

• Exceptional verbal and written communication skills.

• Strong communication, negotiation, and stakeholder management skills, including experience in presenting to an Executive Steering Committee (ESC).

• Active user of AI productivity tools, such as Copilot, ChatGPT, Claude, or similar.

• Experience managing external consulting partners, including Big Four firms.

• Proficiency in written and spoken English is required.

• Professional certification in Change Management, such as Prosci ADKAR (preferred).

• Proficiency and/or certification in Benefits Realization Management (preferred).

• Experience managing large-scale transformation programs in the technology or not-for-profit sectors (preferred).

• Expertise in Lean Six Sigma or other process improvement methodologies (preferred).

• Experience stepping into a role during a period of organizational transition or leadership change (preferred).

• Familiarity with Power Platform tools: Power BI, Power Automate, and Power Apps (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certification reimbursements.

• Flexible working hours and remote work options.

• A supportive and collaborative work environment.