Program Manager, Digital

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily execution and operational success of the myTuesday digital patient access initiative.

• Ensure visibility regarding device deployments, replacements, returns, inventory, and vendor-managed processes.

• Act as the main point of contact for key vendor relationships on a daily basis.

• Set expectations, monitor vendor performance, resolve issues, and hold partners accountable.

• Convert program objectives and priorities into actionable operating plans, processes, and measurable tasks in collaboration with Product and Operations.

• Track inventory, usage, and projected patient demand to anticipate future requirements and mitigate capacity risks.

• Create transparency into patient adoption rates, utilization, inventory levels, vendor performance, and operational efficiency.

• Leverage program data and operational insights to spot trends, risks, and opportunities for performance enhancement.

• Strengthen, standardize, document, and appropriately automate operational workflows.

• Prepare for operational readiness concerning program changes or expansions.

• Identify operational challenges and process deficiencies, coordinating timely resolutions across teams.

• Occasionally assist patients with device setup or troubleshooting issues.

• Utilize patient feedback to enhance program operations and the overall patient experience.

• Support additional program management and cross-functional initiatives within the Product organization.

⛳️ Requirements

• A bachelor’s degree is required, preferably in business, healthcare administration, operations, technology, or a related discipline.

• A minimum of 3 years of professional experience in program management, business operations, product operations, healthcare operations, project management, or a related field.

• Proven ability to independently manage programs, processes, or operational workflows and drive initiatives from planning to execution.

• Excellent organizational and project management skills, with the capability to handle multiple priorities, dependencies, and stakeholders.

• Strong problem-solving abilities with a knack for identifying operational gaps, formulating practical solutions, and driving issues to resolution.

• Proficiency in working with data and reporting to assess program performance, uncover trends, and guide operational decisions.

• Exceptional written and verbal communication skills, enabling effective collaboration with internal stakeholders, external partners, and patients.

• A strong sense of ownership and accountability, with the ability to proactively identify areas needing attention and push work forward.

• Comfortable with technology and assisting others in navigating technical challenges when necessary.

• Ability to function effectively in a fast-paced environment where priorities, programs, and processes are subject to continual change.

• Experience in healthcare, digital health, healthcare technology, or technology-enabled services is preferred.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, and life insurance.

• Paid time off and holidays.

• Employer 401(K) matching.

• Remote work opportunities with several onsite sessions each year to enhance collaboration and team building.

• A dynamic and inclusive team environment.

• Engaging mission-driven work.

• Equal opportunity employer.