Program Manager – Conversions

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise and oversee various conversion projects and programs to ensure they align with client expectations, objectives, and goals.

• Collaborate with Strategic Consultant(s) to manage program workstreams and guarantee the timely and effective completion of interconnected project activities.

• Create, implement, and maintain project plans, schedules, tools, and templates.

• Manage project scope and coordinate cross-functional project activities among clients, Engage fi resources, and vendor partners.

• Report on program and project progress through reports, presentations, status updates, and action-item tracking.

• Manage the scope of Statements of Work (SOW) and escalate risks, issues, changes in scope, and impacts on the schedule as necessary.

• Relay approved project or program changes to relevant stakeholders.

• Raise project risks and issues internally and work with clients and Strategic Consultant(s) to devise and implement resolutions.

• Facilitate approved changes to program and project plans.

• Provide, manage, and maintain project and program documentation along with related tools, including Smartsheet, PowerPoint, Word, Excel, Teams, and SharePoint resources.

• Aid in the development and enhancement of Engage fi best practices, project tools, internal procedures, and process improvements.

• Assist with the implementation, adoption, and utilization of new tools, technologies, and processes.

• Develop and maintain internal standard operating procedures.

• Accurately monitor and record project hours worked utilizing approved systems and tools.

• Support the broader Consulting Services team with project, process, and operational requests as needed.

• Participate in continuous improvement initiatives that enhance efficiency and provide value to both internal and external stakeholders.

• Travel 10–20% based on client and business requirements.

⛳️ Requirements

• Bachelor’s degree in Business Administration or a related field; equivalent experience may be taken into account.

• At least 7+ years of project and/or program management experience in credit unions, banking, payments, fintech, or related vendor industries.

• Preferred experience in supporting vendor evaluations, system selections, conversions, or related consulting engagements.

• Familiarity with enterprise-level software applications and project management methodologies.

• Project Management Professional (PMP) certification is preferred.

• Proficient in Smartsheet, HubSpot, resource management applications, Microsoft Office Suite, and other relevant business software.

• Strong collaborative skills at all organizational levels.

• Exceptional interpersonal, presentation, and professional communication skills.

• Ability to listen, analyze information, formulate recommendations, and effectively present solutions.

• Capability to work independently in a peer-review environment while promoting project management best practices.

• Effective skills in change management, risk management, and resource management.

• Highly adaptable and comfortable in a fast-paced, dynamic environment.

• Strong written and verbal communication skills with the ability to create clear and concise business correspondence.

• Advanced problem-solving abilities with an emphasis on root-cause analysis.

• Proficient in managing multiple priorities and competing demands effectively.

• Self-motivated, highly organized, and dedicated to delivering quality results.

• Team-oriented attitude with empathy, professionalism, and a collaborative mindset.

• Ability to sit for extended periods at a desk and work on a computer.

• Capable of lifting up to 15 pounds occasionally.

🏝️ Benefits

• Competitive salary.

• Incentive programs.

• 401k matching.

• Unlimited time off in addition to 11 paid holidays.

• Medical, dental, and vision health plans with FSA or HSA options.

• Opportunities to volunteer and give back to the communities we serve.

• Coverage for paid remote work expenses.

• Career development, training, continuous learning, and employee recognition.

• Team engagement events and activities.

• A culture focused on growth and continuous improvement.

• Bonus opportunities.