Program Manager – Change Management, Adoption and Training

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee organizational change management and the adoption of technology for various programs and initiatives.

• Formulate and implement change management strategies, plans, communications, training, readiness activities, and frameworks for measuring adoption.

• Design and provide instructor-led and virtual training, demonstrations, workshops, onboarding sessions, and self-paced learning opportunities.

• Create, update, and manage learning and adoption resources, which include user guides, job aids, FAQs, videos, self-paced lessons, and process documentation.

• Track technology adoption rates, user proficiency, feedback, and support trends.

• Identify opportunities for continuous improvement and suggest methods to enhance the user experience and optimize technology use.

• Develop and execute communication strategies along with stakeholder engagement plans.

• Evaluate organizational and user readiness, recognize barriers to adoption, address stakeholder concerns, determine training needs, and assess change impacts.

• Act as a liaison between technology teams and functional partners, translating technical changes into understandable process and employee implications.

• Carry out additional duties and responsibilities as needed.

⛳️ Requirements

• Bachelor’s degree in Organizational Development, Instructional Design, Information Systems, Training, or a related field, or equivalent relevant professional experience.

• At least five (5) years of experience in leading organizational change management, technology adoption, training, employee enablement, or similar initiatives.

• Change management certification (Prosci or CCMP) is highly preferred.

• Familiarity with organizational change management principles, methodologies, and best practices.

• Proven experience in developing and implementing stakeholder engagement and communication strategies.

• Understanding of instructional design principles.

• Experience in conducting training sessions both remotely and in-person.

• Proficient in using learning, collaboration, communication, instructional design, and analytics tools to aid employee enablement and technology adoption.

• Ability to thrive in a fast-paced environment with tight deadlines; high energy, self-motivated, and proactive.

• Capability to multitask and adapt to shifting workloads and assignments.

• Strong judgment and decision-making abilities.

• Excellent written and verbal communication skills.

• Detail-oriented with a commitment to delivering quality and timely results.

• Ability to work independently and collaboratively as an effective team member.

• A strong interest in animal protection issues is preferred.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and ongoing learning.

• Flexible work environment.

• Engaging and supportive team culture.